Brahms Symphony No.3 Programme Note

â€Å"Many music sweethearts will favor the titanic power of the principal orchestra; others the untroubled appeal of the second, however the third strikes me at being imaginatively the most about great. † †Edward Hanslick, music pundit. Brahms’ third ensemble was hotly anticipated by his fans, following a multi year break from his subsequent orchestra. It is neither intense, nor beguiling. It is a peculiar, non-conventional work. Its opening is suggestive of Schumann’s â€Å"Rhenish†, making us wonder, why? Is it a tribute to his companion? Or on the other hand is it one more asserted reference to Clara Schumann?The chief was one to recall. On December second, 1883, under the leading of Hans Richter, the Vienna Philharmonic Orchestra appeared the ensemble to fans and hecklers the same. Indeed, even with the demise of long time foe Richard Wagner the quarrel waited on. Wagner fans picked that night to endeavor an obstruction. Be that as it may, it was fruitless and the show was a hit. After the chief, Brahms cleaned the score a few times before discharging a last duplicate in may of 1884. There are numerous peculiar ascribes to this moderately short piece.The first clear one is the third development; it is a poco allegretto, which is uncommon for the timeframe. The other is the rehashed utilization of a F-Ab †F intention, which gives a lessened sound that is totally unforeseen. The rationale (F †Ab †F) is supposed to be gotten from an expression of Brahms’ dear companion Joseph Joachim, â€Å"Free, yet lonely† or â€Å"Frei aber einsam†. Taking the initial three letters of each word you get F-An E. This short thought process Brahms, Schumann and Dietrich used to make a violin sonata to pay tribute to their friend.Brahms later proclaimed himself â€Å"Free, yet happy† or â€Å"Frei aber froh†. This gives us the thought process F †A †F. Why, at that point, does Brahms dec ide to utilize an Ab rather than common A? Presumably on the grounds that the Ab gives his concordance a nonâ€traditional sound. Rather than the ordinary harmony movement he utilizes a F significant harmony to a lessened seventh. This should make plans to a C major, yet rather it returns to F major. It at that point slides to a F minor harmony, and afterward to a sudden Db minor harmony before another decreased seventh, at long last taking steps to C major, as it should.This rationale is heard all through the ensemble, regardless of whether very evident as in the initial three bars, or in the bass line as in bars 4-6. This strange harmony movement likewise clarifies why the last development is in F minor, rather than the normal F major. The last development of this piece drives you to consider dim, sensational battle because of the F minor. Instead of a heartbreaking consummation, he allows the mists to clouds and brings back the thought process of F †Ab †F, and complet ions his orchestra as it began.The finale is melodious, enthusiastic and wealthy in song. The thought process is cited not long before the summarization and the orchestra closes calmly. Julie White Symphony No. 3, Free Scores at The International Music Score Library Project. Leonard Burkat; notes for the 1998 chronicle (Pittsburgh Symphony Orchestra) Kamien R, (2000) Johannes Brahms. In Music: An Appreciation (ninth release, P. 352) McGraw-Hill Walter Frisch. Brahms: The Four Symphonies, New Haven: Yale University Press (2003) : 91 †114

Analyzing Point of View Essay Example | Topics and Well Written Essays - 500 words

Breaking down Point of View - Essay Example But then, on occasion, the storyteller utilizes an omniscient mode to bring up specific things to the peruser that are unnoticed by the characters themselves. For example, the storyteller educates us ahead of time concerning the blessing that Jim has brought back for Della before she sees it herself: â€Å"For ten seconds let us respect with careful examination some unimportant item the other way. [..] This dull declaration will be lit up later on† (O Henry, 1906, p. 4). The storyteller here pre-empts the following turn in the plot by admonishing the peruser about a sudden occasion. The storyteller likewise utilizes the gadget of prolepsis by referencing the magi, something that will be clarified later in the end. The utilization of a third-individual perspective influences the whole tone of the story. Had a similar story been told through the point of view of Della or Jim or even one of the minor characters like the â€Å"Sofronie†, a great part of the situational inco ngruity would have been lost. Situational incongruity, as sensational incongruity, depends on a mutual information between the essayist and peruser which the characters in the story are ignorant of. Their circumstance in this way isn't comprehended by them just as the peruser who approaches data about their lives straightforwardly from the author.

Cultural Issues in Middle School Essay Example for Free

Social Issues in Middle School Essay Center school is one of the most troublesome circumstances of change. Center schoolers are clumsy, difficult to manage and befuddled. They aren’t youngsters yet absolutely not grown-ups. They are egocentric without a doubt and have little worry for the results of their activities. However, they are additionally perhaps the best age to work with, on the off chance that one is eager to attempt to comprehend their troublesome lives. The way of life in center school can be separated all things considered: sexuality, mind, and societal position. Explicitly, these understudies need to manage their changing bodies and emotions. They additionally need to attempt to see how these sentiments and changes fit in properly inside the network. This is the zone they are generally delicate toward. Mentally, understudies need to choose if being â€Å"smart† is something they are happy to do. In certain situations, being shrewd is cool, so those understudies who are skilled experience no difficulty fitting in. In different schools, these understudies are outsiders. At the point when it isn't cool to be keen, numerous understudies have a hard choice to make. On the off chance that they show their blessings, they may forfeit social standing. At the point when it is cool, the battling understudies feel considerably progressively left out and upset. Now and again, these understudies may even act more moronic to attempt to shroud the amount they genuinely battle. Societal position fluctuates with each school condition. Riches, assets, address, family heritage and athletic capacity are for the most part markers of achievement. Center school is a challenge and understudies are continually examining each other to see who will win, prevalence being the prize, obviously. There are pioneers and adherents; the superficial points of interest at that point change as the pioneers themselves change. Regardless of whether it is the most up to date garments name, shoe or track star, the way of life of center school is overwhelmed by judgment. Assessment The Illuminative Model of Evaluation lays its appraisal on process. It evaluates dependent on subjective investigation of a circumstance so as to comprehend its introduction as plainly as its decision. In this way, so as to assess a circumstance, one must watch the impacts of the procedure not just glance at information. The accompanying instruments of evaluation depend on that model and are applied to the educational program generally. A few exercises will be utilized that exemplify the learning condition made inside the study hall. Assessment One: How does this exercise give aptitudes that work outside the testing condition? To assess this exercise, the schedule of exercises was evaluated. Inquiries were posed to, for example, how do the exercises stream and what generally speaking messages are the understudies accepting? Would they be able to characterize, discover and apply the ideas talked about in class? After auditing the exercises, they appear to introduce confined ideas. The whole unit is examine procedure and story composing methods which are two classifications and ought to be educated independently. These exercises are attempting to do an excessive amount of excessively quick. Center school understudies are increasingly effective when you separate the procedure and associate it to genuine purposes behind finishing the work. On the off chance that they would’ve began with day five, â€Å"reading the memoir,† then they could utilize the content to help characterize and discover the language. When they can do that, at that point they can apply the ideas, for example, composing discourse, great word decision and utilizing tactile language. The exercise designs as they may be, available fascinating ranges of abilities yet they aren’t associated with the topic of, how would I apply this to perusing and composing outside school. These abilities may assist them with finishing an assessment, however on the off chance that you request that they compose discourse, they won't know how. The true to life creator board is a good thought yet isn't created. They are finishing errands that have a capacity. This undertaking ought to be improved by having understudies perused Georgia creators and doing real research and an exploration venture on their creator. This timetable should be completely redone so as to serve this present reality needs of the understudies. Assessment Two: Does this exercise associate with a home situation? With no guarantees, there is no association with the home condition. This will reduce the significance of the work and detach the families from what the understudies are realizing. To improve the procedure, while having the understudies compose stories, why not have them gather accounts from relatives? This approves the home condition while making an enthusiasm for the school condition at home. For the examination area, they could look into their family tree or lead a review at home with respect to their family’s most loved creators. The more prominent the contribution from the home, the more noteworthy chance to work with the family for the student’s prosperity. Assessment Three: What reason does innovation serve? This likewise needs improvement. There is no utilization of innovation which neutralizes evaluative point number one. In the bigger society, understudies must be innovatively educated. Understudies should inquire about utilizing the web, present their activities by means of intensity point, and use online oral history assortments to hear journals. PCs ought not exclusively be utilized to type in language expressions however ought to be utilized as an apparatus for expansion of learning styles and introduction strategies. End Overall, the learning procedure in this educational program model should be improved. The inquiries of assessment, in light of the Illuminative Model, show that the procedure is imperfect. Despite the fact that there are many intriguing exercises, they don’t stream together to show a whole idea that can be applied to a genuine learning circumstance. The terms should be instructed as a feature of a whole idea. Understudies would then be able to characterize, discover and apply what they have realized as opposed to just be involved for a brief square of time. As indicated by this model, understudies are increasingly effective when the procedure is improved. The item ought to be the last purpose of assessment as opposed to the first.

The Fight Against Good History Topics for Extended Essay

<h1> The Fight Against Good History Topics for Extended Essay </h1> <h2> Type of Good History Topics for Extended Essay </h2> <p>You may accept that it is just the front of your article, yet it's a significant part, and you have to treat it accurately. A long exposition is a kind of scholarly composing task, which achievement relies on the structure. Since it contains definitely a greater number of words than a conventional exposition, the decision of point should be with the end goal that a strong contention can be created and settled. Regardless of these distinctions, a superb expanded exposition in history can be made by you on the off chance that you have the persistence to choose a subject which functions admirably for your methods. </p> <p>Kindly note our administration isn't limited to creating expanded paper history points. To begin with, you can choose who of our master gathering of authors you need to carry out the responsibility for you. Should you need moderate history broadened paper help, we have a group to help you make a triumphant exposition on a specific history expanded article question. </p> <p>Therefore, it's not possible for anyone to find that you purchase a history exposition test from us. There are a great many points to choose from, and on the off chance that you are not sure about which one that you should pick, find a definition exposition themes list and pick what you like from it. A while later, the best activity to do is to limit the subject down as indicated by the rules provided by your educator. </p> <p>The cost of a paper rides on the amount of exertion the essayist needs to apply. On the off chance that you might want to form the exposition yourself, we trust it is ideal to choose a general subject or issue. Or on the other hand the paper may focus on clinical disclosures, similar to the polio antibody or penicillin. You don't have to continue scanning for history expanded article models online that you form your paper. </p> <p>Anyway, you're allowed to discuss legitimately with the essayist taking care of your paper so you can make any explanations. In the occasion, you despite everything face the trouble by methods for your paper, you may address the experts from Primewritings and locate the prompt assistance with any kind of article on any theme. The strategy important to make a great history paper can change from 1 point to another. Guarantee you inquire as to whether there's any basic desk work. </p> <h2>The Number One Question You Must Ask for Good History Topics for Extended Essay </h2> <p>You won't have the option to wrench out a 4,000-word paper in a week and get an A. An extended exposition is among the primary segments of your IB Diploma. It is one which you won't finish for the time being. You will develop your full expanded exposition around it. </p> <p>You should concoct your inquiry dependent regarding your matter and the essential subject. Both legislative issues and history have been a noteworthy part our lives. In case you're advised to find a decent one all alone, it tends to be testing. Remember both of these standards. </p> <p>By differentiate, generally excellent imprints offer ascent to the all out score, which may affect an understudy's school application achievement. One of the absolute first things you should comprehend in winning your point decision is that there's a contrast among history and current undertakings. As it's constrained to 4,000 words, you should limit the span of your examination to a particular segment of history, covering a speedy time. The finish of servitude isn't set apart with one positive date, however utilizing a long strategy and chain of occasions. </p> <p>Remember that occasions of the past 10 years are believed to be present issues, so concentrating on them will be an exercise in futility. You should utilize proof to clarify for what reason did you characterize the field with a specific goal in mind. In the occasion you can't locate your subject here, don't stop for a second to sit down to chat with our staff and put a request for a modified history article on your particular subject. The subject for conversation should be reasonable, for example you should be in a situation to go over the subject in the most nitty gritty path dependent on the amount of pages you should compose. </p>

Essay Help Ideas

<h1> Essay Help Ideas </h1> <p>With College paper help, guardians notwithstanding understudies get help for picking the appropriate profession. Understudies have the right to get papers that make certain to be non-counterfeited. There are bunches of understudies. Today, most understudies think that its hard to create an article on a specific point. </p> <h2>Essay Help! </h2> <p>With our article help you might be sure no one will improve mark for the work than you. Regardless of your altered article theme, our modified paper author will complete your task as per your prerequisite and we are 24 hours every day and 7 days out of each week here to help you and tackle your issues. Perceive that it is so hard to carry on with an existence with this sort of an unpleasant determination. School time has become the most happy period of your life, or if nothing else ought to be one, yet by and by, it might get irksome once you've such a large number of errands to finish. </p> <p>To get paper on the web, you only should fill in the application structure and you'll get unrivaled work on the ideal point. On-line expositions are a superb gracefully of motivation just as. On the off chance that you take our uniquely designed article help on the web, we'll take every one of your proposals and be certain they are a part of your duplicate. You require a specialist tweaked paper composing specialist co-op named EssayBison. </p> <p>It is fundamental to have in to an extraordinary school for quality instruction. It is conceivable to think that its on the web, and you may ask your seniors as well. There are instructive arrangements which offer enticing school paper help to understudies with the goal that they are effectively ready to finish their assignments reliably. Thus progressively more Aussie understudies are picking article help online.</p> <h2>How to Choose Essay Help </h2> <p>Since a sc holarly paper isn't one which you're composing for relaxation, it's significant that you utilize our expert exposition editing administration. In this way, investigate exposition tests and get the chance to comprehend what your scholastic paper ought to resemble. At the point when it has to do with composing such an exposition, the best technique to gain proficiency with the hidden standards of the scholarly piece of composing is to investigate a finished paper. Such an article you're searching for will be given to you inside the cutoff time offered to you. </p> <p>Essay composing is so critical, so here is the thing that you can do to help your child or little girl compose fabulous ones! Stage 1 is to comprehend what sort of exposition you're composing. Composing is a current that falls into place without any issues. It is an indispensable aptitude that is applied in numerous everyday issues, particularly for. </p> <h2> Why Almost Everything You've Learned A bout Essay Help Is Wrong</h2> <p>Nevertheless, it might even now be significant to get some understanding into exceedingly significant article referencing frameworks. The secret to composing the incredible illustrative article is building up a clear picture in your peruser's psyche utilizing the five detects. In all actuality, each time you demand our task help specialists to make an article task, they start working quickly to ensure ideal on-line exposition task help arrangement. Approaching our specialists for help with your task is a significant astute decision. </p> <h2> The Debate Over Essay Help </h2> <p>Clarification of the ideas It's essential that the understudies need to have a completely clear idea regarding the matter of the article. You'll just need to utilize watchword researching to discover the subjects which you require. Thusly, it isn't unexpected on the off chance that you need application exposition help. Getting paper help may be a precarious decision. </p> <h2>Definitions of Essay Help </h2> <p>The more you enlighten us concerning your prerequisites, the better exposition assist we'll with being in a situation to give. For some of them you will need support, while others you're ready to compose completely all alone. On the off chance that you're searching for paper help in the assembled realm, at that point we can help you. For the absolute best article help from a business with an extraordinary notoriety and more than ten many years of involvement with the region, at that point Australian Help is the organization for you. </p> <h2> Key Pieces of Essay Help </h2> <p>Our mentors can assist you with making a book document, conceptualize recommendations for a research paper or pratt article help set the completing addresses a school affirmations exposition. In case you're imagining that you expect somebody to create my article right now, you can simply depend on our fair surveys. The works are not edited appropriately and in this manner the counterfeiting rate isn't gotten. </p> <p>An exposition on reasoning beginnings with a postulation explanation that can be a prologue to a more extensive subject or can be a simple contention that you need to expound in the paper. You have to have a scrutinizing mind so as to form a way of thinking article. Accordingly, appropriately composed article models guarantee it is obvious to scholars how unequivocally the paper should be sorted out and organized. </p> <p>With us, you'll get absolutely top unrivaled articles, which will give an extra lift to your evaluations. Our essayists can enable our customers to get to the pinnacle of their scholarly presentation by giving the best scholastic composing help accessible on the web. There are a great deal of organizations in the commercial center that have begun giving assistance to the understudies however they all are not of standa rd quality. It's critical to peruse cautiously paper administrations audits, since you wish to maintain a strategic distance from low fantastic administrations. </p> <p>Help locales may likewise give certain clues. Different locales, on the other side, are finished tricks. You could find an approach to discover some totally free assistance on the web. </p>

Essay Qucik Writer - How to Write an Essay and Express Your Thoughts

<h1>Essay Qucik Writer - How to Write an Essay and Express Your Thoughts</h1><p>In this article I'm demonstrating how to compose an exposition Qucik author. Article Qucik author is the procedure where you can communicate what is happening inside your brain to others.</p><p></p><p>One of the primary things that you should have the option to do when composing a paper is to survey your circumstance. It's significant that you comprehend what's happening in your brain and how it will be seen by others, provided that it will be perused as such at that point it won't work.</p><p></p><p>During this calm period you can record everything that you're thinking about and need to think about before you begin composing. Record all the contemplations that you've had over the most recent couple of minutes, the most recent two minutes or even an hour ago. This will assist you with bettering comprehend what is happening inside your head. </p><p></p><p>Think pretty much all the occasions that you've had nervousness assaults and hushed up about it. The one time that you were confounded and felt like you were unable to go on, what was experiencing your brain? Record it. You'll see that there is an example in your reasoning that you have to keep to.</p><p></p><p>People who are not having issues with their self-improvement have an altogether different outlook from the others. One thing that they all share for all intents and purpose is that they all have a fundamentally the same as attitude. This implies you need to imagine their perspective to all the more likely comprehend what they're going through.</p><p></p><p>You can quit composing in the event that you feel that you don't have anything to state. It's alright to put off composition in the event that you would prefer not to yet you need to at any rate be innovative. Try not to be reluctant to qu it composing, as long as you get a few words in your mind. The more you compose, the more outside impacts you will engage with. A few people have their creative cycle constrained yet others are inventive with regards to composing and sharing their musings. Find what suits you the best and continue rehearsing until you discover something that you're agreeable with.</p><p></p><p>There are sure occasions where you may compose more than expected and these may be times that you would prefer truly not to compose on paper, however it's ideal to take care of business at any rate. In case you're heading off to a gathering and you don't have the opportunity to compose a paper, why not simply jot on a napkin? It will be significantly simpler to compose that way and you will have the option to impart your considerations to others in that way.</p>

Criterion Essay Topics

<h1>Criterion Essay Topics</h1><p>Criterion exposition subjects are commonly picked dependent on past scholastic composition or articles that you have just finished. In any case, this doesn't imply that these specific theme territories are only for scholastic purposes. Truth be told, it is not, at this point phenomenal for undergrads to have a standard article as a major aspect of their last undertaking. For instance, on the off chance that you have completed an undergrad composing undertaking and you have a feeling that you have to have some work done to do as well as can be expected to intrigue your school affirmations officials, you should consider utilizing one of these model article topics.</p><p></p><p>Criterion paper themes are not unchangeable. Most understudies wind up with a subject they need to expound on and afterward they understand they don't have the foggiest idea what it is about. The most exceedingly terrible activity is begi n composing a point around something you don't have a clue or that you couldn't care less about.</p><p></p><p>If you pick a particular theme, in any case, you will in any event have a rundown of things to expound on. This rundown will be a decent beginning stage as you look to compose your last project.</p><p></p><p>In expansion to finding a rundown of themes, it is essential to explore your rundown to ensure that you are covering points that you will be OK with. For instance, one of the measures utilized in a general application is whether you will have the option to finish a free investigation. While there are many general themes that you can look over, most broad subjects won't have the option to accommodate your necessities for a free examination. In this manner, you ought to know about any deterrents that you may have while doing your exploration and be set up to think about that while picking a topic.</p><p></p> <p>The thought behind having rule article subjects is that you will expound on a point that you have investigated. All things considered, you ought to have the option to get the data about a particular point that you need from investigating the subject. In this manner, when you have your rundown of inquiries and themes previously arranged out, you will know precisely what you will compose about.</p><p></p><p>Additionally, you ought to consider that various individuals have various requirements with regards to composing a paper. For instance, in the event that you are composing a proposition for a college level course, you will in all probability need a short paper which should cover a general point and not really be about a part of a subject that is explicit to that course. Then again, in the event that you are composing for a school level English course, you might need to concentrate on an increasingly explicit subject and to do as such, you should con centrate on that particular topic.</p><p></p><p>Therefore, while the measures utilized in your last application expositions isn't continually going to be as inflexible as the guidelines for affirmations for school courses, it is as yet critical to be as explicit as conceivable in your papers. Hence, on the off chance that you are uncertain about a particular point, you should check with your teachers or talk with a coaching administration or outside association to perceive what is allowed.</p><p></p><p>Finally, ensure that you follow these tips so you will have the option to compose the best exposition you can. Ensure that you are clear and exact as conceivable when you are composing your papers. Utilize your insight into the prerequisites for your significant while picking a particular topic.</p>

Writing Global Issue Essay Topics

Writing Global Issue Essay TopicsGlobal issue essay topics are very important to writers in the business world, even though they may not be necessarily employed. Global issues can affect individuals at home and abroad, but also at work. Because these global issues are quite relevant, global issue essay topics can help you write a good, cogent argument for an argument.Global issue essay topics for a global problem that can be felt at home and abroad include immigration, global health care, and environmental protection. By thinking about the global issues that influence you and your family, you can develop a unique perspective that is helpful in addressing these issues. A global issue that impacts everyone is global health care. You can make a strong case that global health care, as practiced today, is not working for the world's people, and that moving towards more universal health care is a better way to help the world's people.Another global issue that affects us all is immigration. Immigration is seen as an issue that negatively impacts families and communities. There are those who believe immigration is a positive and beneficial force in the world, while others believe that immigration can strain community relationships and damage communities. You can address this topic by bringing to light some of the negative effects of immigration, such as increased crime rates and cultural assimilation problems. Also, you can make a very strong argument for a greater need for immigration, as well as a different solution to immigration issues.Environmental issues can be considered a global issue as well. It is more difficult to change the environment due to its global nature, but that doesn't mean that you should not attempt to make a positive change for the better. You can bring to light the benefits of green technology, clean energy sources, and environmental protection. You can state your support for alternative forms of energy, including solar power, wind energy, and other alternative sources of energy.Finally, a global issue can be considered as a global issue if it affects your nation at home and abroad. The issue can include global health care, or environmental issues. You can bring to light the pros and cons of global health care systems, and also the significant environmental issues that our nation faces. You can do this by reviewing the benefits of global health care in our nation, as well as the negative aspects of global health care.In addition to globalization, global issue essay topics can be addressed to include a nation's relationship with its economy. How does our nation fare economically? What can we do to improve our economy? You can raise these issues and show that our nation can be a force for positive change by improving our economy.Global issue essay topics can also include topics such as the future of work. How does our nation fare in the evolving global economy? Can our nation secure a secure and healthy future for its workf orce?There are so many global issues that can be discussed. Once you decide what global issue you want to focus on, you will be able to go out and make a strong case for the issue. And if you can create a compelling case for the issue, it will be helpful to you as a writer.

Analytical Essay Example

<h1>Analytical Essay Example</h1><p>An investigation paper is a kind of composing that you can use to introduce or go over a specific issue in your life. This sort of paper can be accustomed to carry the answers for the issues you have to the consideration of perusers, so they may offer you their thoughts and comments.</p><p></p><p>An expository article may incorporate a progression of inquiries that you are going to pose to yourself. These inquiries should be replied in a specific time span, so you may discover the responses to them. In the event that you are composing this exposition, it is significant that you remember to incorporate an end explanation. This is a significant piece of the exposition and ought to be incorporated for the perusers, with the goal that they may comprehend what you are attempting to say.</p><p></p><p>The composing of a paper on this subject ought to be done at the scholastic level. You sho uld comprehend the subjects well and compose the exposition to incorporate all the data required to be comprehended. This incorporates clarifying why you have concocted this exposition in any case, how you are going to investigate the issues you need to confront and tackle them and furthermore how you are going to introduce the arrangements you have put up.</p><p></p><p>Your decision will likewise be a key point to remember when you begin composing. It is additionally fundamental that you don't disregard this perspective as it is viewed in general article. This is where you will wrap up the exposition and close it with the arrangements you have executed. Ensure that you remember it for the completion part of the article as it is a significant part.</p><p></p><p>The reason for doing this investigation paper is to pick up the consideration of perusers and make them think about specific answers for their issues. Numerous understudies are going to take an assessment on the point, with the goal that they may pick up admission to their particular universities.</p><p></p><p>A last groundwork for an exposition on this subjectis the readiness of the presentation. In this area, you should place in all the components expected to begin the exposition and set up your peruser with the goal that they are prepared to peruse the remainder of the essay.</p><p></p><p>An investigation paper is one of the most significant pieces of your school selection test planning. On the off chance that you don't invest the push to place it in its appropriate spot, it may wind up being an exercise in futility and assets. Keep this model on paper, and realize that it will be one of the variables to improve your school essays.</p>

The Importance of Fun Persuasive Essay Topics

The Importance of Fun Persuasive Essay TopicsIf you are planning to write a persuasive essay, it is important that you select some fun persuasive essay topics. This is because, having a topic that is actually interesting is an important ingredient in the success of your persuasive essay.The key to finding topics for your essay topics should be researching on different sources, and not just on advertisements or product sales. The reason behind this is that, not all things should be taken at face value and it would be pointless if the ones that you read about in other people's opinions are the only things that you will use to determine the contents of your own essay.In order to get your persuasive essay written well, you need to know what the key elements are of writing persuasive essays. You will need to know what topics are more effective in convincing your reader to agree with your point of view. By knowing this information, you will be able to properly select topics that are worth trying out.When it comes to finding topics for your persuasive essay, the first thing that you need to know is what people think. You can research on various sources online, which can help you to find out about different opinions and other facts on different topics that people are discussing online, because you can get a quick grasp of what the general population thinks about various topics.Next, you will need to identify which types of topics are more persuasive than others. A good example would be to identify whether the topic is controversial or not. What will happen if your essay topics are controversial?Once you have identified which topics are more persuasive in using different types of words, you will need to select the best and most effective topic that will provide you with the best opportunity to persuade your reader. It is always best to try different topics, and observe how it would turn out if your reader would be persuaded by it.One thing that you need to remember whil e writing a persuasive essay is that, the content of your essay has to be interesting. You need to make it so that you will feel like reading the essay as well as reading the content and not be intimidated by the content of the essay.This is one tip that will help you write a persuasive essay that will be appreciated by your readers. Aside from that, you will also be able to write an essay that will engage and educate your readers.

College Admissions Tips The NEW Common Application (2013-2014)

The common application was revamped in anticipation of the 2013-2014 college admissions process. Being familiar with the common application with help you start to visualize your application package. The new version of the common application was released on August 1st, 2013 and can be accessed viathis link.There are several components of the common application that you can complete in advance: personal background, parent history school information, etc. It’s definitely smart to finish off those sections of the application before school resumes. It will be one less task to complete when the pressure’s on. How has the common application changed and how does it impact me? 1. Some changes are making it easier to manage the writing and submission process.Creators of the common application have added a copy and paste option, rather than just an upload option. Now, students can copy and paste the essay directly into the form, then make any stylistic edits using the embedded editor. 2. New prompts are broadening your options.Previously, the common application included several essays prompts and a â€Å"topic of your choosing†. With the introduction of several new prompts, there is more wiggle room to write about something that really represents who you are. 3. Word count limits are higher than before.There is now range of 200 – 650 words for your essay’s word count. The 650-word limit is heavily enforced. You will be cut off at that point (i.e. the text box won’t accept more characters). Choose your words wisely for concision and impact. 4. The activities essay is gone!No more writing about your activities and extracurriculars. The choice to include this type of prompt is left to the college itself. Double check because this can be a very powerful part of your application! 5. Phew! You now have more control over who sees your score reports.The Common App asks for self-reported scores, and most schools require score reports to be sent directly from the College Board.The good news is that you can now be choosier about posting your scores. For example, you can send certain scores and withhold others, depending on the specific college’s requirements. Remember!There is one thing that hasn’t changed. Planning ahead and starting early is always a good idea. ;

Most Noticeable Argumentative Essay Topics Course Hero English Writing

<h1> Most Noticeable Argumentative Essay Topics Course Hero English Writing </h1> <p>You can't compose as you need. There are numerous means that you should take to have the option to create a heavenly article. So as to truly persuade perusers regarding your point of view, the pugnacious paper should likewise check at the restricting perspectives. </p> <h2> The Fundamentals of Argumentative Essay Topics Course Hero English Writing Revealed </h2> <p>When it has to do with composing a pugnacious paper, the primary issue to do is to choose a theme and a contention that you may truly get behind. To begin with, at whatever point you have the opportunity to form an exposition about anything you desire, the absolute first point to consider is the amount you care about the circumstance. Numerous individuals tend to make powerless contentions because of the way that they don't have the foggiest idea how to create a convincing contention. In the techni que for choosing a point, it's additionally prudent to test your contention. </p> <h2>The Argumentative Essay Topics Course Hero English Writing Cover Up </h2> <p>In examples when you get the opportunity to pick the subject for a contentious paper, you should be insightful and find a title that will interest a peruser. You can pick points from a few arrangements of prepared subjects. The rundown is extremely perpetual. So as to complete this, you need to get a rundown of pugnacious article subjects, select the absolute best for you and present solid arguments.</p> <h2>The Secret to Argumentative Essay Topics Course Hero English Writing </h2> <p>You likewise should be sure that the theme is direct to be comprehended by each specific individual who will get time to peruse your work. On the off chance that you truly need to get people to discover things your way, you need to persuade them with proof and realities. With arranging, you will be in a situation to begin with whatever segment of the exposition is simplest for you, without battling over the introduction, for instance, in the event that you realize this part is extremely intense for you. These parts may seem straightforward, however they're typically the hardest ones to compose, the explanation numerous individuals choose to get pugnacious paper as opposed to composing it freely. </p> <p>After picking your subject, you ought to have the five sorts of contentions at the back of your head all through your composition. While you probably won't get the chance of endeavoring every one of them, select the field which intrigues you, select any subject and begin composing. As an issue of reality, the substance of your paper is subject to what you're probably going to expound on. The principal thing you're probably going to need to do is to pick a theme that has more than one clear side. </p> <h2> Argumentative Essay Topics Course Hero Englis h Writing: the Ultimate Convenience!</h2> <p>A fair influential contention will utilize the most recent information and information from checked sources. Contentious papers expect understudies to gather a lot of data regarding the matter and have a gigantic exhibit of data regarding the matter. As you look into your theme be sure to make incredible notes, so you may monitor the wellsprings of proof which you will utilize on the off chance that you begin composing. Stay away from themes which don't intrigue or motivate you. </p> <h2> Argumentative Essay Topics Course Hero English Writing: the Ultimate Convenience!</h2> <p>Truly, the alternatives are perpetual and typically, an unassuming overpowering. When composing a convincing article verify you get a prevalent work space. There are numerous sorts of expositions, and all of them is trying in an alternate manner. Recall which you can cause interesting pugnacious papers on the off chance that you t o do a couple of things. </p> <p>Odds are, you should simply unwind and find a theme you're energetic about and, clearly, one that is easily proven wrong. Motivation to make your own publicizing or media factious paper points isn't precarious to find. You don't have to secure very specialized with legitimate contentious articles, however try to get your work done on what the current laws about your favored theme really state. Fundamentally the same as what you did in your presentation, you might want to repeat the motivation behind why this subject is important.</p> <h2>Vital Pieces of Argumentative Essay Topics Course Hero English Writing </h2> <p>Writing a pugnacious paper is an ability that anybody in school should know, in spite of the fact that it very well may be valuable outside the study hall, moreover. The job of allocating an article to center school understudies is to make mindfulness and license them to create composing abilities. On t he off chance that you believe you require help with your composed assignments it is desirable over request gifted assistance from internet composing administration. With the guide of our tips for composing and our intriguing assortment of themes, you're ensured to have a high evaluation! </p> <p>It is an unthinkable assignment to build up the amazing, convincing paper or discourse without seeing how to create a generally excellent factious exposition. You may keep on saving your contentious articles for your forthcoming activity portfolio on the off chance that they're exceptionally evaluated. In the event that you are scanning for instances of contentious papers, here's an example that will get you out! You don't have to lose grades in view of erroneous paper group. </p> <p>It's hence significant that understudies pick themes they're ready to promptly get bunches of data inside a short time. English language classes for the most part take a ton of composing . Canadian understudies need to manage precisely the same issue of choosing connecting with pugnacious article points as the rest of the world. In most of cases, your teachers may choose the theme for you as of now. </p> <h2>The Secret to Argumentative Essay Topics Course Hero English Writing </h2> <p>Understanding how to form a solid factious paper will assist you with propelling your own one of a kind contentious reasoning. Contentious exposition themes are so significant since they are debatableand it's fundamental to consistently be basically thinking about our general surroundings. Picking themes for pugnacious articles is fundamental for your general achievement. Late contentious article subjects that are identified with society is going to do.</p> <p>When you are done with your exposition, you should not simply check it for spelling and syntactic mistakes, yet by the by, it additionally must be checked for sensible misrepresentations. Retur n over the full paper and quest for any spelling or syntactic mistakes. </p> <h2>Argumentative Essay Topics Course Hero English Writing Options </h2> <p>You ought to take an interest in broad researching to cover all aspects of the subject and all purpose of perspectives by various people. Other than general information you have with respect to the subject, you wouldn't fret devoting some chance to examine, composing method, and different things fundamental for the great exposition. An extraordinary theme will guarantee it is less difficult to seek after the reason for a pugnacious exposition, which is, clearly, the entire examination of the difficult you talk about. Rehash the estimation of your issue. </p>

Project report organization - Free Essay Example

Sample details Pages: 29 Words: 8594 Downloads: 10 Date added: 2017/06/26 Category Management Essay Type Research paper Did you like this example? CHAPTER 1 INTRODUCTION Introduction This chapter discusses the problem background, problem statement, the project objectives, scope of study, project approach, project report organization and a concluding observation. This chapter is aimed to give a general description to the whole of the project report. The introduction begins with the organizational profile of case study Sekolah Pengajian Siswazah (SPS) Universiti Teknologi Malaysia (UTM).It includes the vision, missions and the challenges from which the background of the problem in this project is based. Background of problem University Teknologi Malaysia, the largest engineering-based university located at the southern tip of Peninsular Malaysia. It is renowned for being at the forefront of engineering and technological knowledge and expertise. UTM has also established a reputation for innovative education and leading-edge research, with a vision to educating technologists and professionals towards the development of creative human capital and advance technological innovations. UTM has 2 academic sections that are undergraduate and postgraduate. Undergraduate are related to degree students whereby postgraduate are master and PhD students. Postgraduate students will be handle by a department called Sekolah Pengajian Siswazah UTM. SPS will manage all matters regarding to their studies starting from choosing students, study offer until they finish their studies. In addition, SPS manages not only local students but foreign students as well. According to the interview and survey done, local students have le ss problems with SPS management compared to foreign students. The problems arise when they always need to keep in contact with SPS to solve their problems. Students contact SPS using various ways such as email, phone calls but they prefer to go to SPS because they claim that they are not satisfied with the answer given and they did not received the exact details. This means that the way of communication used did not help the students. Besides, the SPS university decided to improve their management by retrieving the feedback, comment and users view from the students by providing the feedback system or other alternatives such as by telephone, SMS, email and fax. Because of that, there is a problem occurred whereby unsynchronized of feedback in management was found. Various mode of technology in receiving of the feedback SPS has various ways of communication that is easy for the students to keep in contact such as phone calls to ask questions, email to SPS via [email  protected ]/* */ or they can either go to SPS office. However, students are not satisfied by the way of communication as it has many weaknesses especially by the way the information is delivered. For instance, if a student makes a call, he or she may not get the exact answer or solution wanted as the person who is responsible to pick up the phone is not there or the call is answered by another person from another unit. Meanwhile if they use email, students will not received any response in a short period. An access channel strategy will consider the various channels (methods of communication) currently open to our customers, their use, ways of improving for the future and possibilities for opening up new channels. It is important to begin by understanding why customers want, need, and even demand access to companies with whom they do business. A customers desire for contact, or access, with a company, can easily be summarized by the following four very basic information needs: Don’t waste time! Our writers will create an original "Project report organization" essay for you Create order The customer has a question and needs an answer in order to proceed, Where do I buy your product?, What is the price?. The customer wants the company to do something, Change my address, Send me a manual or Take my order for a new product. The customer has a problem with the product and needs assistance and guidance in resolving the issue, technical support and help desk. The customer is emotionally upset with the product, and wants to know that the company will set the situation straight, i.e. complaint resolution and anger diffusion. It will become evident that, whereas the number of different channels (also called customer touch points) open to the customer to reach the company have exploded, the reasons for customers contacting companies are still the same basic four listed above. By the way, all four customer needs can be rolled up into one word and that is accessibility. Unstructured and Scattered feedback of information The information received by the each department will be organized separately whereby each department will respond and solved the feedback submitted to them. The feedbacks are submitted from the different source and technology. So, the feedbacks received are not centralized and unsorted in appropriate place. Furthermore, the information is not sorted by their categories and become scattered. This situation contributes to the difficulties of data searching and the information is not reusable. Unavailability of one stop centre to receive and reply the feedback Currently, SPS did not provide one stop centre to manage the feedbacks from user. This will cause all the information and complaints or any inquiry from user can not be well managed as well as the user did not get the required responds from the organization. Realizing the facts that the feedback from users is very important in an organization, this research is an opportunity in overcome the problem faced in feedback management. By realization one stop centre for the user feedback, it will enable the responds is faster. Problem Statement In doing this study, there are important question which arise: What technology is usually using by the user in giving feedbacks and what is the most appropriate technology to use by an organization to achieve the level of user satisfaction? How the organization SPS UTM manage the received feedbacks from each department? How to develop a system which can improving the quality of service for an organization SPS UTM? Objectives The objectives of this project are: To identify the effective technology in feedback management for the targeted community. To study how SPS manage their feedback and solve it to achieve level of satisfaction student to receive information. To identify how the feedback can give value to organization and suggest one system to manage various ways in receiving information. Scope of the Project In order to achieve the of the project, the scope of the study is limited to the following: This project will be operated in SPS in Universiti Teknologi Malaysia (UTM). This project involves the SPS UTM staff and the UTM students. The Public Relationship Officer in each department will organize the feedbacks from users. Importance of The Project The research project will significantly come up with: The key point of this project is to find out the most suitable technology which enables users to give feedbacks efficiently. Besides, this project is to identify the best administration method in managing the feedback received. To determine how the efficient feedbacks helps the organization in improving the quality of services. Chapter Summary As summary, this chapter provides an introduction and overview about the project as whole. The problem background for conducting this project has been discussed. Problem statement, objectives and scopes of the project have clearly been mentioned. The goal of this project is to develop one model that effective to manage the feedback from customer. CHAPTER 2 LITERATURE REVIEW Introduction In this chapter the areas that are of interest to the study which will be covered are: The concept of CRM The concept of e-CRM Customer Satisfaction Feedback System Management Customer Relationship Management (CRM) Before we begin to examine the conceptual foundations of CRM, defining what is CRM is would be useful. The term Customer Relationship Management (CRM) gained widespread recognition in the late of 1990s. Both researchers and practitioners in academic area and the business field enthusiastically have shared their viewpoints and experiences in applying CRM (Anton, 1996). In less than a decade, Customer Relationship Management (CRM) has escalated into a topic of major importance. Although the term only came into use of a significant extent in the later part of 1990s, the principles on which it has been based have existed for much longer. However, its origins which involve building relationship of mutual value between suppliers and customers have existed since the start of commerce (Gronroos, 1994 and Gronroos, 1996). Customer Relationship Management (CRM) is built especially on the principles of relationship marketing; the formal study of which goes back 20 years (Berry, 1983). This emphasis on relationship, as opposed to transaction, is redefining how companies are interacting with their customers (Gummesson, 1999). Customer relationships have received considerable attention from both academicians and practitioners. The increasing emphasis of relationship marketing is based on the assumptions that building committed customer relationships results in greater satisfaction, loyalty, positive word of mouth, business referrals, references, and publicity. Intense competition for market share in todays market requires managers to attend o customer retention and hows of whys of a patron returning and continuing to repurchase (Pritchard and Howard, 1997). Customer relationship management (CRM) has attracted the expanded attention of practitioners and scholars. More and more companies are adopting customer-centric strategies, programs, tools, and technology for efficient and effective customer relationship management. They are realizing the need for in-depth and int egrated customer knowledge in order to build close cooperative and partnering relationships with their customers (Parvatiyar and Sheth,2001). Customer Relationship Management (CRM) is a broad term for managing business interactions with customers. Effective CRM is about acquiring, analyzing and sharing knowledge about and with your customers. (Dawn Julta, James Craig and Peter Bodorik,2001) In the marketing literature the terms customer relationship management and relationship marketing are used interchangeably. As Nevin (1995) points out, these terms have been used to reflect a variety of themes and perspectives. Some of these themes offer a narrow functional marketing perspective while others offer a perspective that is broad and somewhat paradigmatic in approach and orientation. A narrow perspective of customer relationship management is database marketing emphasizing the promotional aspects of marketing linked to database efforts (Bickert, 1992). Another narrow, yet rel evant, viewpoint is to consider CRM only as seeking customer retention by using a variety of after marketing tactics that lead to customer bonding or staying in touch with the customer after a sale is made (Vavra, 1992). Refer to Ja- Shen Chen the terms use in this concept on CRM is embodies the modern marketing paradigm of relationship management (RM) and leverange IT to acquire customers, understand and satisfy their needs and expectations and maintain their long-term relationships through retention programs, particularly those that build loyalty Important ingredients in building long-term customer relationships are effective communication trust, commitment between the relationship participants. Every interaction and communication between the relationship participants leads to a trail of transaction and non-transaction data. The integration of this data is very vital for any business in reducing transaction costs and providing differentiated products and services at lower pr ices (Wells et al., 1999). Defining of CRM According to Donelaicio (2008) customer relationship management means the start of a dialogue with a customer, which later on is converted into enterprises profit and finally it means enterprises survival in the competition. Thus CRM gets into the market as the system based on (implemented together with) information technologies frequently not evaluating advantages of direct communication of people. Defining CRM could be connected to its technological perspectives as an IS approach that enhance the capability of an organization to deal more effectively with its customers. Chen and Chin (2004) defined CRM as a methodology that heavily employs certain information technology such as database and internet to leverage the effectiveness of relationship marketing process. Defining CRM as a business philosophy is another approach that has occurred in the literature of CRM. Swift (2001) described CRM as an: enterprise approach to understanding and influencing customer behaviour through m eaningful communications in order to improve customer acquisition, customer retention, customer loyalty, and customer profitability. Component of CRM As many researchers agree on the main components of CRM which are business processes, technology, and people (Ali and Alshawi, 2002), this paper will consider a definition for CRM that is built around these components. Thus, CRM can be defined as A customer relationship management (CRM) systems is a combination of people, processes, and technology that seeks to provide understanding of a companys customer and to support a business strategy to build long-term, profitable relationship with customers (Shang and Feng Ko, 2006). Although researchers have developed different detentions for CRM, these definitions are closely related. There is a general acceptance among researchers of the categorization of CRM components. CRM consists of three major components: Technology, people, business culture and relationship, and Process (Ali and Alshawi, 2002). The contribution to each component varies according to the level of CRM implementation. Technology Technology refers to computing capabilities that allow a company to collect, organise, save, and use data about its customer. Technology is the enabler for CRM systems to achieve their objectives of collecting, classifying, and saving valuable data on customers. Integration technology allows organizations to develop better relationship with customers by providing a wider view of the customer behavior (Thompson et al., 2006). Thus, organizations are required to integrate IT to improve the capabilities of understanding customer behavior, develop predictive models, build effective communications with customers and respond to those customers with real time and accurate information (Chen and Popovich, 2003). For an organization to integrate IT, concepts such as data warehouse, software customization, process automation, help desk and call centers, and internet influence should be addressed (Mendoza et al. 2007). People Employs and customers are a key factor for successful CRM projects. CRM is built around customers to manage beneficial relationships through acquiring information on different aspects of customers. The main objective of CRM is to translate the customer information into customized products and services that meet the changing needs of customers in order to gain their loyalty. Nevertheless, a full commitment of the organizations staff and management is essential for an effective CRM implementation to best serve customers and satisfy their needs. Business process CRM is a business strategy that has its philosophical basis in relationship marketing (Chen and Popovich, 2003). CRM success requires a change of business processes towards customer centric approach. As such, all business processes that involve both direct and indirect interaction with customers should be analyzed and assessed (Mendoza et al. 2007). Although CRM has an organization-wide impact, process that has direct interaction with customers should be dealt with as a priority when integrating and automating business processes. According to (Mendoza et al. 2007) the main business processes that should be addressed in CRM implementation are: marketing, sales, and services Benefit of CRM CRM tools when properly implemented can bring a lot of tangible benefits as discussed in the earlier sections of this chapter. The benefits can be summarized as below (Tourniaire, 2003): Cost Savings Technology makes it easier to reach customers, to sell to them and to service them. CRM tools also produce cost savings by boosting employeesproductivity. Customer Satisfaction and Loyalty Good CRM tools make it easier for customers to do business with an organization through flexibility of self-service, ability to get what they need faster or receiving target information that is immediately useful. Highly satisfied customers tend to buy more, cost less to service, less price-sensitive and are happy to spread the word about the organization. Increased Profits Profits are the ultimate test and a consequence of both the cost savings and the increased customer loyalty as described above. CRM drives profitability in three ways (Moulineux, 2003): Extracting more money from each customer Using knowledge gained from customers to deliver value to them more cost effectively Pleasing customers sufficiently that they refer other customers to the organization Increased Internal Accountability By assigning and tracking tasks, the CRM tools makes it possible for everyone in the organization to follow the flow of requests, to analyze adherence to SLAs (service-level agreements) and to note any delays or errors. Employee Satisfaction Good tools are essential to promote employees satisfaction. They tend to stay and reduce costly turnover and are likely to be more productive. Better Business Intelligence Better business intelligence means that an organization can get to know its customers better so that it can adapt the products, marketing strategies and support levels accordingly. CRM tools with better built-in analytics can really take advantage and exploit customers data. Defining of CRM in higher education CRM is both business strategy and a set of discrete software tools and technologies, with the goal of reducing cost, increasing revenue, indentifying new opportunities and channels for expansion and improving customer value, satisfaction, profitability and retention. CRM focuses on automating and improving the institutional processes associated with managing customer relationships in the areas of recruitment, marketing, communication management, service and support (Grant and Anderson, 2002). Beside that they also said from perspective of the customer, a CRM business strategy allows interaction with the college or university from single entity that has a complete understanding of their unique status and from perspective of the college or university, the CRM business strategy provides a clear and complete picture of each individual and all the activities pertaining to the individual. Why Implement a Higher Education CRM Business Strategy Nowadays, each university has divided its administration work into departments and units. Faced with divisional boundaries, it is often very difficult for these different institutional functions to focus on their customers in a coordinated fashion (Grant and Anderson,2002). By having a platform for customer communication, CRM is the right solution to eliminate the organizational stovepipes that prevent proactive customer interaction. Beside that CRM application also designed to improve staff to interact with customer in this case is student. According to Grant and Anderson (2002) use of CRM applications can lead to improve customer responsiveness and a more comprehensive view of the entire crandle- to -grave customer life cycle. In addition, the university could manage the interaction between institution and its customers by using web based application, whereby it could replace the interaction between staff and customer across multiple channels. This is based on the opinion given by Grant and Anderson (2002) that CRM application track and manages interaction and transactions with various customers across multiple channels, including the Web. For institutions with high degree of personal, such as admissions recruiters or development officers, CRM can extend these channels to the Web by providing a framework for managing the interactions and transactions. Electronic Customer Relationships Management (e-CRM) According to Julta, Craig and Bodorik (2001), Electronic CRM or e-CRM is the customer relationship care component of e- Business. Customer care linkages in the value chain for B2C and B2B electronic commerce are critical elements for the evaluation of existing products. e- CRM extends to all of the stakeholders that create value for customer. Value for the customer may be lower prices, higher quality products and services, continuous stream of innovative new products and services, speedier responses, convenience and customization of products and services. Defining of e-CRM Refer thesis from Ihsan Jambak, consumers in every business sector are becoming increasingly intelligent about products and services, as well as prices. The Internet provides easy access to basic product information, price, product reviews, rating systems, and other data points that enable consumers to make more choices about products or services that informed. As a result, customers are more empowered than ever before. He also said that with an increasingly sophisticated customer base, most companies are challenged with the demands of a higher-level service across multiple access channels. To meet with it, companies have to retain consistency across all interaction channels, such as the Internet, email, telephone, Web, fax, and across all areas of company customer interact with including sales, service, marketing, and other fields Pan and Lee (2003). Components of e-CRM According to Roxanne and Jerry .etc (2002), successful e-CRM requires adherence to a stable and consistent strategy that focuses on the goals of maintaining customer loyalty and of using complaint handling data to solve problems and address issues raised by customers. The key e-CRM components to be discussed in this paper include: maximizing customer satisfaction/minimizing customer dissatisfaction increasing customer loyalty increasing product/service quality resolving customer complaints Key Component of e-CRM Maximizing/Minimizing Customer Satisfaction/ Dissatisfaction Customer satisfaction has been identified as a key component of e-CRM, the question of how to minimize online customer dissatisfaction has not been received much attention. As with any transaction, online customer satisfaction/dissatisfaction is largely determined by how much the customers expectations differ from the products or services actual performance what traditional marketers refer to as the degree of disparity resulting from a customers disconfirmation of expectations. Online customer dissatisfaction results from unmet expectations about a product, technology issue and/or Web assessment factors, which include information content, customized product information, convenient after sales support, privacy issues, fast and accurate delivery. Increasing Product/ Service quality A firms successful complaint management requires that a Quality Assurance (QA) department provides rapid feedback in order to improve a customers overall perception of product and service quality. Beside that, how online product or service quality is used to evaluate online businesses. For example, customers can use online feedback systems to share their evaluations of product/service quality, including online transactions. In its most simple form, these systems result in increased sales when product or service quality is reported as satisfactory or better, and decreased sales when customer complaints persist. Increasing Customer Loyalty E-loyalty has been receiving more attention recently, the internet is a potentially powerful tool for strengthening relationships between firms and their customers. According to Gardial and Clemons. Etc (1994) stated that establishing effective relationships results in greater customer loyalty and improved data on customer usage. Encouraged the use of complaints to improve communication channels between buyers and sellers in general, and as a specific means of turning dissatisfied customers into loyal repeat customers, Roxanne and Jerry .etc (2002). Resolving Customer Complaints Based on paper Tax, Brown and Chandrashekaran (1998) they state complaint management refers to the strategies used to resolve disputes and to improve ineffective products or services in order to establish a firms reliability in the eyes of customers. They also said that complaint data is a key component in the process of problem correction and increased performance. CRM Methodology Differention of CRM and e-CRM The concept of electronic Customer Relationship Management (e-CRM) is implemented to overcome this challenge. Practicing this concept provides the ability to capture, integrates, and distributes data gained at the organizations Web site throughout the enterprise. The key to successfully managing customer relationships lies in the ability to integrate existing CRM processes with e-CRM applications. Pan and Lee (2003) made a distinction between the terms CRM and e-CRM. CRM is an approach or business strategy providing seamless integration of every area of business that touches the customerà ¢Ã¢â€š ¬Ã¢â‚¬ namely marketing, sales, sales, customer service and field supportà ¢Ã¢â€š ¬Ã¢â‚¬  through integration of people, process, and technology. While, e-CRM expands the traditional CRM techniques by integrating technologies of new electronic channels, such as Web, wireless, and voice technologies, and combines them with e-business applications into the overall enterprise CRM strate gy. In other words, what the traditional CRM delivers can be considered only a fraction of an e-CRM solution. Customer Satisfaction Businesses monitor customer satisfaction in order to determine how to increase their customer base, customer loyalty, revenue, profits, market share and survival. Although greater profit is the primary driver, exemplary businesses focus on the customer and his/her experience with the organization. They work to make their customers happy and see customer satisfaction as the key to survival and profit. Customer satisfaction in turn hinges on the quality and effects of their experiences and the goods or services they receive. Refer to Mac and Peter (1989) stated customer satisfaction can be experienced in a variety of situations and connected to both goods and services. It is a highly personal assessment that is greatly affected by customer expectations. Satisfaction also is based on the customers experience of both contact with the organization (the moment of truth as it is called in business literature) and personal outcomes. Some researchers define a satisfied customer within th e private sector as one who receives significant added value to his/her bottom lineà ¢Ã¢â€š ¬Ã¢â‚¬ a definition that may apply just as well to public services. Customer satisfaction is a highly personal assessment that is greatly influenced by individual expectations. Some definitions are based on the observation that customer satisfaction or dissatisfaction results from either the confirmation or disconfirmation of individual expectations regarding a service or product. The Customer Feedback/ Complaint System Coping potential is the extent to which people anticipate the probable success of their coping effort, given option for coping (lazarus 1991). Companies can increase a consumers coping potential by instituting coping mechanisms which minimize the expected costs of complaining from consumers standpoint. In terms of increasing the consumers coping potential, online communication technology has done more than mercly adding a channel for complaint. Online communication technology has in fact altered the perceived balance of power between the individual consumer and the company. Beside that terms of increasing the consumers coping potential steams from the fact it is lean medium. Media differ in their ability to convey information (Bodensteiner ,1970). Refer Daft Lengel (1986) stated that oral and synchronous media (face to face and the telephone) are believed to be richer in carrying information than written and asynchronous media (email). This is based on : The medium ability to give immediate feedback The variety of communication cues The personalization of the medium The attainable language variety Based on criteria above, online communication as a written and asynchronous medium falls somewhere between the telephone and non-electronic written communications in terms richness. Therefore, it can be concluded that feedback system online is the best way to do feedback or complaint. Other than the criteria mention above, the criteria based on Tom (1996) stated the Citizens Charter Complaints Task Force has summarized these as follow: Complaints system should : Be easily accessible and well-publicized Be simple to understand and use Allow speedy handling, with established time limits for action and keep people informed of progress Ensure a full and fair investigation Respect peoples desire for confidentiality Address all the points issue and provide an effective response and appropriate redress Provide information to management so that services can be improved Comparison of feedback system The concept of service Service industry is the one sector of industry involves the provision of services to other businesses as well as to final consumers. Activities are mainly concerned with providing services rather than tangible objects for the benefit of the end users and/or other industries. It includes insurance banking and finance, provision of gas and electricity and water, health care, transport, communications, entertainment, retailing and wholesaling, and central and local government. (London Borough of Richmond upon Thames, 2005; the Geographical Association Fieldwork Code of Practice, 2006; WordNet). The services sector is now of central importance to advanced economies and customer service is the provision of service to customers before, during and after a purchase. Framework Customer Service Purpose of this Framework for Customer Service aimed at putting the customer at the heart of our services, understanding our customers and raising the levels of customer satisfaction across our service delivery areas and channels. Framework Objectives The aim of the Framework is to develop a joined-up, co-ordinate programme to deliver the following core themes: Customer Focus; developing a knowledge hub about our customers in order to transform service delivery and improve the customer experience. Providing information to allow our services to be sensitive to the diverse needs of our customers and aim for continual improvement, which will be reflected by our satisfaction ratings. Consistent Customer Experience; to provide a consistently branded customer experience, utilising a centralised information hub, investing in staff skills and developing and sharing customer-driven objectives with our partners. Customer Convenience; to provide integrated services through a choice of access channels Theme Objective to put in place Customer Focus use of knowledge and information management to ensure customer preferences and priorities are recorded. service assurance for our customers, i.e. getting it right first time by knowing and understanding customer requirements and trends. a full understanding of customer preferences, e.g. how they wish to contact us equality of access and opportunity Consistent Customer Experience branded services as part of the delivery of a consistent customer experience an on-going framework of dialogue with stakeholders to learn and improve performance Core staff training and monitoring of competencies an agreed set of common values and principles across partners shared service objectives with partners. joined up services to meet complex customer needs maximum resolution at first point of contact across all channels Customer Convenience easy access to information, advice and services regardless of access point. integrated telephone access to services via CHD a choice of access channels to suit our customer needs and preferences enabled self-service via the web new channels as appropriate and based on demand and cost-effectiveness e.g. text, more one-stop-shops etc. use of knowledge and information management to assist customer enquiries Customer feedback Customer feedback is data from customers about their perceptions and experiences as your customer. It is typically gathered either directly by companies or outsourced and gathered by market research firms. Feedback can take different forms and can cover a wide range of topics, but is often structured and gathered via surveys conducted by mail, phone, in person or over the web. It is typically focused on aspects of the customer experience believed to be most critical to customer satisfaction and loyalty (Stewart Nash). Customer Accessibility Customer care has become one of the major issues for many businesses, prompting many organisations around the world to define it as being made up of Courtesy, Accessibility, Responsiveness and Effectiveness. Customer accessibility is defined as the condition, opportunity, rights and the means of a customer in approaching or entering a facility or electronic system (Ahmad Zaki,2008). Customer accessibility is defined as the condition, opportunity, rights and the means of a customer in approaching or entering a facility or electronic system. Customer access to products, services and information can be both physical as well as virtual and there are many considerations for its implementation(Ahmad Zaki,2008). The level of customer accessibility depends on your companys technical infrastructure but, even more importantly, depends highly on the performance of your employees. These two factors both determine the level and degree of your customer contact and service, fuelling the eng ine of your customer accessibility (W.L.A Vos: WV consultancy). Refer to Kevin Toller (2005) said that Audit Commission has set criteria on achieving excellence in customer access. These relate to ensuring that citizens have choice, convenience and control in accessing services from the Council. The Commission have identified the following context for customer access: Services should be easy to access Services should be supported by technology that is appropriate to meet customer needs Council should respond to customer feedback and complaints to improve service quality and access to services Council should use partnership working with neighbouring Councils, organizations and businesses to continually improve access to services Council services should focus on the whole community Council services must ensure equality of access and take proper account of equality and diversity of all service users. In order to increase accessibility, organizations have spent considerable sums of money researching their customers needs. Need to know about customer want in context customer access like customer want to contact when it is convenient to them, easy methods of contact that suit them, a quick and correct response and a result. Besides that, organization also should know that what customer do not want in customer accessibility, example that customer do not want is to be kept waiting, to be passed from piller to post and to repeat what they have already told us. Technology Technology is an important tool that helps to support customer to access the information. Technology used to change from time to time and it depends on the customers requirement to contact with organization. Jon Anton said that The customer service call center has been the primary focus in the last ten years, but with the new channels of customer contact evolving, the call center is transforming into the companys access center for all customer interactions. It shows technology that we use now for customer access is based on the experienced of applying the technology from the past, which it (the technology) is already change and been used by other people nowadays. The Past According to Jon Anton the past, managing customer contacts has evolved logically through the following phases of channel availability: face-to-face customer contacts correspondence delivered by the Post Office the telephone with toll calls the telephone with toll-free calls facsimile transmission of correspondence e-mail correspondence the Internet and corporate Web sites The lessons that learn from the past, customers greatly value free and easy access to mission critical information. The addition of new channels does not replace existing channels of access to information. Customers prefer multiple touchpoints available at any time and for free. The Present Refer to Jon Anton, he said that the focus is moving from mostly telephone calls to all forms of customer access including e-mail, fax-mail, kiosk, and the Internet. That means , in this globalization era, technology has advanced and more a step forward. E-mail, fax-mail, kiosk the internet acts as a medium of customer access besides telephone calls. However, telephone calls still remain as a priority. The future The demand for easy access to information is mushrooming and at the same time technology solutions are rising up everywhere to accompany center managers to enhance their ability to handle the new layers of demand by information. For example the technologies for future is: Voice of Internet protocol (VOIP) This futuristic call center will enjoy the luxury of correct information provided directly by the customer, reduced talk times, shorter average speed to answer, and superior customer service by Jon Anton. Further advantages of VOIP are: the agent can see where on the Web site the customer has already been the agent views the same screen that the customer has on their desktop the agent can move his/her cursor on the customers screen for giving specific directions the agent can push additional pages of information directly to the customers desktop for discussion, education and selling. VOIP will drastically change the customer access center of the future. IVR and voice recognition According to Jon Anton, IVR is one technology interactive recordings that allow the customer to make selections to route them to the specific customer service representative who will most likely be able to provide them with the special information that they seek. While there has been much controversy over the automation of customer service the benefits clearly outweigh the drawbacks for both the customer and the provider. Recently, IVR technology has moved from just being a fancy answering machine to a full fledged voice recognition system, where the computer provides a very realistic conversation with the caller. Accessibility Channel Their needs, requirements and expectations too have risen due to international exposure and availability of information through various channels. This has made the task of satisfying the customer a formidable task. As explained by McKenna (1999) (Ahmad zaki,2008). Customers can become fickle minded at one moment and then well informed conservative buyers at the next instance. They are now more sensitive to the changing world around them and their preferences and mood rapidly changes with time, events and market attraction. Their needs, requirements and expectations too have risen due to international exposure and availability of information through various channels. This has made the task of satisfying the customer a formidable task (Ahmad Zaki, 2008). Customers around the world alike want convenient, efficient, multi-channel access to seamless services, integrated across programmers, departments and jurisdictions. At the same time, they want their service providers to be mor e transparent, accountable, courteous, and effective as well as able to respond immediately to whatever problems related to the service. According to Kevin Toller (2005) brief that many surveys show customer generally preferred method of communication is by telephone, however that preferred communication will depend upon the individual and service requirement at the time. There are many channels that are available, including: Face-to-face Post E-mail Internet SMS text messaging Automated kiosks Digital television Fax Multichannel Customer Contact Management According Paul and David 2004 the contact center infrastructures use various communications and application technologies, including customer contact management (CCM) and customer relationship management(CRM) technologies. In today multimedia world, customer contact can take place by phone, e-mail, fax, voicemail, text-chat and more. These various types of communication need a centralized component a contact manager to govern inbound and outbound contacts in the same way that call routers govern phone calls. The disparity of communications channels makes the CM task complex. Several factors can increase the time and cost of servicing a contact such as misrouting and rerouting contacts, the number of endpoint resources used in succession or used simultaneously and any repeated questions or data entry resulting when a contact passes from end point to end point. Moreover, the customer experience (affected by performance, transaction work flow, transaction results and so on) can v ary dramatically from one channel to another. Contact Management (CM) a component or system of components in a contact center that manages the inbound and outbound contacts on all channels. A CM can provide consistent management, scalability and extensibility to a large contact center operation spanning geographic locations or servicing multiple channels. Multichannel contact management without a contact manager (CM) it develops separate rules for each channel, involves complicated correlation of multiple logs, forces some customers to go through multiple contacts to accomplish a task, saturates some channels while others might be idle, relinquishes channel selection to the customer, might result in idle single channel CSR groups and locks contacts to a single channel. CSR is Customer service representative means a human who provides service to customers. Multichannel contact management with a contact manager enables rule development once for all channels, accurately report s activity on all channels, gives expedited service to customers, facilitates equal load sharing across channels, proactively directs contacts to the best destinations, keeps the CSR workforce busy at nonpeak times and uses multiple channels as needed. A CM leverages information sources, enables real-time visualization and provides end-to-end reporting. It can access information sources to learn about customers, business rules and the load on midpoint and endpoint resources. Examples of midpoint resources are e-mail servers, Web servers and ACDs. Endpoint resources include IVR, Web application servers and Wireless Application Protocol (WAP) servers. With such information, the CM can optimally prioritize and route contacts (collectively, these functions are sometimes called intelligent routing), significantly reducing the overall service time and number of end points with which a customer communicates. CM use information sources to enable real-time visualization of contact cent er activity, allowing customer service organizations to respond to spikes or system failures by adjusting business rules or resource configurations. CM enable end-to-end reporting of contact centers native business intelligence. Centrally tracking contacts creates an end-to-end picture of all customer activity regardless of channel, which is more accurate and efficient than the conventional approach of attempting to artificially correlate a telecommunications circuit report with multiple channel logs. It also overcomes the multiple logging that occurs when a contact navigates from end point to end point or when multiple channels are used simultaneously to satisfy a single contact. CHAPTER 3 RESEARCH METHODOLOGY Introduction This chapter illustrates the Research methodology followed in this research. As best practice methodology, models and techniques must be defines to fit the prototype that will be develop according to the result of the research. In this chapter the researcher will discuss data collection, project schedule and later on the requirements of hardware and software for the proposed prototype. Operational Framework To make sure that all project activities are well-organized, project methodology is needed to guide these activities to the right direction. However to gather all the information relevant to the study, the researcher have to build a methodology framework or operational framework to make sure that all the tasks of the project have been done correctly. Data Collection In the data collection, the task for the researcher is to collect all relevant data about the research topic. The sources of data that need to be collected are from the following sources : Online Research (Internet) Online research been conducted through the internet to get relevant information to the research topic. The materials the researcher got from the internet are books, journals, web pages and official document reviews. Internet can provide various types of research papers, books, journals and conference papers. Offline Research When doing a research, it is important to find out books, journals and also thesis about the research topic from the library- Perpustakaan Sultanah Zanariah, Universiti Teknologi Malaysia. These materials from the library would give additional information to understand deeply the topic. To conduct data collection, the following data collection methods will be used : Interview Questionnaire Project Schedule Project schedule will list down the project schedule including the project start date and end date also the activities that will be done to do the research according to the objectives of the project. The details of the project schedule are shown in gantt chart appendices. Hardware and Software requirement he requirements of hardware are shown below:- Computer Personal Computer Read Access Memory (RAM) Hard Disk Monitor Color Mouse Keyboard The requirements of software are shown below:- Microsoft Office MS Word and MS Project Adobe Photoshop for image editing purpose MatLab Software- for Statistics Chapter Summary This chapter talked about an overview of the project method. The researcher discussed in details the project operational framework which shows the overall project operation. The researcher also discussed the phases inside the operational framework and at the end of this chapter the hardware and software requirements were discussed. CHAPTER 4 INITIAL FINDINGS Introduction This chapter will focus on about project analysis and design that include a survey, feedback system , data model and user requirement analysis. It is also cover feedback system process and data Model about this project. Identify the current process SPS UTM and To Be process is important in developing this project. This chapter also identifiers the business objective, version and mission of Sekolah Pengajian Siswazah (SPS) Universiti Teknologi Malaysia. The points this chapter will discuss are: Organizational analysis Initial data collection- UTM feedback-current analysis, the outcome of the interview , Focus Group and Questionnaire. Data analysis-analysis with system already use At the end of this chapter a comprehensive summary will be given. Organizational analysis Before proceeding with any analysis, it is very important for the researcher to understand SPSs vision, mission, main functions and organizational structure. The organizational analysis also presents details of SPS and its customers expectations. The results are gathered from both the internal strategic interview and the customer survey in which they are summarized as below. As a result from the findings, a final assessment is presented to provide an overall picture of this section. Introduction to SPS Universiti Teknologi Malaysia (UTM), the largest engineering-based university located at the southern tip of Peninsular Malaysia. It is renowned for being at the forefront of engineering and technological knowledge and expertise. UTM has also established a reputation for innovative education and leading-edge research, with a vision to educating technologists and professionals towards the development of creative human capital and advanced technological innovations. This is in line with the aspirations of the country to be a fully-developed and knowledge-rich nation by the year 2020. UTM has more than 20 specialist institutes and research centers, in addition to academic faculties to service technological education and research needs of the university. There are more than 25,000 full-time undergraduate students at its main campus in Johor, more than 4,500 at its Kuala Lumpur campus, and more than 5,000 enrolled on distance learning programmers as part-time students. In addition, t here are more than 3,000 postgraduate students in various fields of specialization. Having produced more than 200,000 technical graduates and qualified professionals over the years, UTM has earned its place as Malaysias premier university in Engineering and Technology which inspires creativity and innovation. This project has chosen the administration in the School of Postgraduate Studies (SPS) department as the case study. SPS is one part of department in UTM. SPS promotes and advances outstanding achievement in graduate education at UTM. SPS also ensures quality and integrity of UTM graduate programmes. This entails that student are provide with academic training of the highest standard in research and other scholarly activities. Mission and Vision Mission SPS SPS mission is to provide leadership I ensuring excellence in graduate education and support for student success. The Role of SPS Support the mission of the university to became a world class centre of academic and technological excellence Formulate policies pertaining to the development of graduate studies Steer the postgraduate committee coordinate with academic faculties to develop and enhance the quality of graduate education. Maintain the integrity in graduate education practice across all departments and centre at UTM Cooperate with other departments of the university to ensure that facilities are available to meet both the academic and social needs of graduate students Facilitate staff and student training sessions on aspects of graduate education Innovate new initiatives in graduate education to face new challenges Initial Data Collection In this section, the researcher will talk about the how the data was collected according to the project operational framework. In the data collection stage, the researcher is going to use two methods which are interview and questionnaire. The researcher conducted interview on Center Teaching (CTL), UTM as a sample of the interview question is shown in appendix. Data Analysis This phase, data analysis, the researcher is going to analyze the data collected during the interview, questionnaire, focus group and study the given data during the explanation in the interview session. From this, the researcher will develop a one system to manage feedback management as a one stop center. Interview Summary An interview session had been done with Pn Nazlin whereby the researcher asked some relevant questions. The main objectives of the interview is to know the current medium used by the students in order to get feedback from SPS, students common problem and how SPS manage the feedback and respond to students. On the other hand, the researcher also gathered the requirements needed in developing a new system. Pn Nazlin is the person in charge for students intake. From the interview, the researcher had been informed that SPS does manage complaint and enquiries from students and the enquiries do not necessarily for utm students but also for the public that needed the information regarding UTM. Most of the enquiries were from foreigner students but it does not mean that local students do not have any problem. It was just because the local students have less problems than the foreigner students. Pn Nazlin told that a student can make a feedback by using few mediums provided namely pho ne calls email ([email  protected]/* */) or go to SPS office and SPS will respond to them by email or phone calls. As of today, SPS still do not have any feedback system that could receive all the comment, opinion, complaint or enquiry in one platform. Other than that, the feedback made also not being recorded. Students normally enquire about the offer letter produced by SPS. Lastly, Pn Nazlin gave a few suggestions in developing the system. Questionnaire summary This research utilized quantitative research methodology. The method chosen for this project is questionnaire. The reason questionnaire will use to collect information in this project, questionnaire was distribute to all foreigner student because they always have with SPS. The analysis and discussion are based on the information in the questionnaire. A set of questionnaire containing questions which includes open-ended question and closed-ended question. Open-ended question except the respondents to give opinions, ideas, suggestions or comments, but for closed-ended question require the respondents to provide opinions, ideas or comments based on the options provided in the same questionnaires. For example; yes/no, scale, listing, ranking and category. To ensure that the data collected were suitable for the specific research questions in this project, a questionnaire will construct to collect the required data. The questionnaire measures the staff and student enthusiasm towards feed back management. A set questionnaire has been distributed to 20 foreigner students from different faculties such as FKM, FKE and others. Analysis from the questionnaire, it shows that 78 percent said that the feedback that made are for enquiries, while 14 percent placed complaint and another 7 percent gave some opinion. The diagram is shown as follows: Furthermore, the analysis shown that the best medium for student to communicate with the SPS is go to SPS Office which shows 29 percent, while medium to communicate by using phone and fax is 20 percent each. Other mediums which are web and email are getting the same percentage which is15 percents. The diagram shown as follows: Chapter Summary This chapter is explain about current process and proposed project. In the early stage, organization goal, mission and vision need to identify. Then, do a simple analysis about current process and identify the weakness. In this chapter, design system architecture of this project is including. Finally, a new process model that will be proposed that can overcame the identified weakness. CHAPTER 5 DISCUSSION AND CONCLUSION Introduction In this chapter, the discussion and conclusion of the project will be discussed. The main purpose of this project is to analyze the technology issue that use to customer access the feedback management in UTM, and find out a solution for managing existing feedback from various channels in UTM. During this chapter, some main points will be discussed are : Achievements Constraints Challenges Aspirations Achievements After collecting data from different sources, the concept of feedback management issue in organizations and technology that use has been identified. The list below will show main achievements of this project : Finding out the basic concept of technology. Feedback management issues in organizations specially Universities. Identifying the current status of feedback management and the system already use that manage feedback in CTL,UTM. The analysis of interview conducted at Center Teaching and Learning Finding out the system that use to manage feedback in UTM, especially in CTL,UTM Constraints and Challenges During the doing of the first part of the project, several obstacles and challenges faced by the author. Although these challenges directly affect the performance of the project progress but it did not affect the author enthusiasm to complete the project according to the time given. The constraints and challenges that the author faced during the project are listed below : It took time to identify the problem and understanding the project. Insufficient time given to complete the report and prepare for the presentation as the author is committed to other prior commitment such as attending classes. There are a lot of literatures that focus on different aspect and issue that somehow confused the author on selecting the most relevant to the project. The other challenging thing is that choosing appropriate model for managing technology and feedback management. Aspiration Below are the authors hopes and expectations for this project: All the project objectives that have been highlighted in the introduction chapter will be successfully achieved. The proposed one model to manage various ways in receiving information. To find out the most suitable technology which enables users to give feedbacks efficiently especially to UTM Chapter Summary As conclusion, this chapter has presents the overall discussion of the research and all activities that should be completed in Project 2 have been discussed. It also have been discussed the achievements of initial findings, some of the constraints and challenges that were met during the implementation of the research. Finally, the expected achievements at the end of project II were discussed.