College Admissions Tips The NEW Common Application (2013-2014)

The common application was revamped in anticipation of the 2013-2014 college admissions process. Being familiar with the common application with help you start to visualize your application package. The new version of the common application was released on August 1st, 2013 and can be accessed viathis link.There are several components of the common application that you can complete in advance: personal background, parent history school information, etc. It’s definitely smart to finish off those sections of the application before school resumes. It will be one less task to complete when the pressure’s on. How has the common application changed and how does it impact me? 1. Some changes are making it easier to manage the writing and submission process.Creators of the common application have added a copy and paste option, rather than just an upload option. Now, students can copy and paste the essay directly into the form, then make any stylistic edits using the embedded editor. 2. New prompts are broadening your options.Previously, the common application included several essays prompts and a â€Å"topic of your choosing†. With the introduction of several new prompts, there is more wiggle room to write about something that really represents who you are. 3. Word count limits are higher than before.There is now range of 200 – 650 words for your essay’s word count. The 650-word limit is heavily enforced. You will be cut off at that point (i.e. the text box won’t accept more characters). Choose your words wisely for concision and impact. 4. The activities essay is gone!No more writing about your activities and extracurriculars. The choice to include this type of prompt is left to the college itself. Double check because this can be a very powerful part of your application! 5. Phew! You now have more control over who sees your score reports.The Common App asks for self-reported scores, and most schools require score reports to be sent directly from the College Board.The good news is that you can now be choosier about posting your scores. For example, you can send certain scores and withhold others, depending on the specific college’s requirements. Remember!There is one thing that hasn’t changed. Planning ahead and starting early is always a good idea. ;

Most Noticeable Argumentative Essay Topics Course Hero English Writing

<h1> Most Noticeable Argumentative Essay Topics Course Hero English Writing </h1> <p>You can't compose as you need. There are numerous means that you should take to have the option to create a heavenly article. So as to truly persuade perusers regarding your point of view, the pugnacious paper should likewise check at the restricting perspectives. </p> <h2> The Fundamentals of Argumentative Essay Topics Course Hero English Writing Revealed </h2> <p>When it has to do with composing a pugnacious paper, the primary issue to do is to choose a theme and a contention that you may truly get behind. To begin with, at whatever point you have the opportunity to form an exposition about anything you desire, the absolute first point to consider is the amount you care about the circumstance. Numerous individuals tend to make powerless contentions because of the way that they don't have the foggiest idea how to create a convincing contention. In the techni que for choosing a point, it's additionally prudent to test your contention. </p> <h2>The Argumentative Essay Topics Course Hero English Writing Cover Up </h2> <p>In examples when you get the opportunity to pick the subject for a contentious paper, you should be insightful and find a title that will interest a peruser. You can pick points from a few arrangements of prepared subjects. The rundown is extremely perpetual. So as to complete this, you need to get a rundown of pugnacious article subjects, select the absolute best for you and present solid arguments.</p> <h2>The Secret to Argumentative Essay Topics Course Hero English Writing </h2> <p>You likewise should be sure that the theme is direct to be comprehended by each specific individual who will get time to peruse your work. On the off chance that you truly need to get people to discover things your way, you need to persuade them with proof and realities. 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The principal thing you're probably going to need to do is to pick a theme that has more than one clear side. </p> <h2> Argumentative Essay Topics Course Hero Englis h Writing: the Ultimate Convenience!</h2> <p>A fair influential contention will utilize the most recent information and information from checked sources. Contentious papers expect understudies to gather a lot of data regarding the matter and have a gigantic exhibit of data regarding the matter. As you look into your theme be sure to make incredible notes, so you may monitor the wellsprings of proof which you will utilize on the off chance that you begin composing. Stay away from themes which don't intrigue or motivate you. </p> <h2> Argumentative Essay Topics Course Hero English Writing: the Ultimate Convenience!</h2> <p>Truly, the alternatives are perpetual and typically, an unassuming overpowering. When composing a convincing article verify you get a prevalent work space. There are numerous sorts of expositions, and all of them is trying in an alternate manner. Recall which you can cause interesting pugnacious papers on the off chance that you t o do a couple of things. </p> <p>Odds are, you should simply unwind and find a theme you're energetic about and, clearly, one that is easily proven wrong. Motivation to make your own publicizing or media factious paper points isn't precarious to find. You don't have to secure very specialized with legitimate contentious articles, however try to get your work done on what the current laws about your favored theme really state. Fundamentally the same as what you did in your presentation, you might want to repeat the motivation behind why this subject is important.</p> <h2>Vital Pieces of Argumentative Essay Topics Course Hero English Writing </h2> <p>Writing a pugnacious paper is an ability that anybody in school should know, in spite of the fact that it very well may be valuable outside the study hall, moreover. The job of allocating an article to center school understudies is to make mindfulness and license them to create composing abilities. On t he off chance that you believe you require help with your composed assignments it is desirable over request gifted assistance from internet composing administration. With the guide of our tips for composing and our intriguing assortment of themes, you're ensured to have a high evaluation! </p> <p>It is an unthinkable assignment to build up the amazing, convincing paper or discourse without seeing how to create a generally excellent factious exposition. You may keep on saving your contentious articles for your forthcoming activity portfolio on the off chance that they're exceptionally evaluated. In the event that you are scanning for instances of contentious papers, here's an example that will get you out! You don't have to lose grades in view of erroneous paper group. </p> <p>It's hence significant that understudies pick themes they're ready to promptly get bunches of data inside a short time. English language classes for the most part take a ton of composing . Canadian understudies need to manage precisely the same issue of choosing connecting with pugnacious article points as the rest of the world. In most of cases, your teachers may choose the theme for you as of now. </p> <h2>The Secret to Argumentative Essay Topics Course Hero English Writing </h2> <p>Understanding how to form a solid factious paper will assist you with propelling your own one of a kind contentious reasoning. Contentious exposition themes are so significant since they are debatableand it's fundamental to consistently be basically thinking about our general surroundings. Picking themes for pugnacious articles is fundamental for your general achievement. Late contentious article subjects that are identified with society is going to do.</p> <p>When you are done with your exposition, you should not simply check it for spelling and syntactic mistakes, yet by the by, it additionally must be checked for sensible misrepresentations. Retur n over the full paper and quest for any spelling or syntactic mistakes. </p> <h2>Argumentative Essay Topics Course Hero English Writing Options </h2> <p>You ought to take an interest in broad researching to cover all aspects of the subject and all purpose of perspectives by various people. Other than general information you have with respect to the subject, you wouldn't fret devoting some chance to examine, composing method, and different things fundamental for the great exposition. An extraordinary theme will guarantee it is less difficult to seek after the reason for a pugnacious exposition, which is, clearly, the entire examination of the difficult you talk about. Rehash the estimation of your issue. </p>

Project report organization - Free Essay Example

Sample details Pages: 29 Words: 8594 Downloads: 10 Date added: 2017/06/26 Category Management Essay Type Research paper Did you like this example? CHAPTER 1 INTRODUCTION Introduction This chapter discusses the problem background, problem statement, the project objectives, scope of study, project approach, project report organization and a concluding observation. This chapter is aimed to give a general description to the whole of the project report. The introduction begins with the organizational profile of case study Sekolah Pengajian Siswazah (SPS) Universiti Teknologi Malaysia (UTM).It includes the vision, missions and the challenges from which the background of the problem in this project is based. Background of problem University Teknologi Malaysia, the largest engineering-based university located at the southern tip of Peninsular Malaysia. It is renowned for being at the forefront of engineering and technological knowledge and expertise. UTM has also established a reputation for innovative education and leading-edge research, with a vision to educating technologists and professionals towards the development of creative human capital and advance technological innovations. UTM has 2 academic sections that are undergraduate and postgraduate. Undergraduate are related to degree students whereby postgraduate are master and PhD students. Postgraduate students will be handle by a department called Sekolah Pengajian Siswazah UTM. SPS will manage all matters regarding to their studies starting from choosing students, study offer until they finish their studies. In addition, SPS manages not only local students but foreign students as well. According to the interview and survey done, local students have le ss problems with SPS management compared to foreign students. The problems arise when they always need to keep in contact with SPS to solve their problems. Students contact SPS using various ways such as email, phone calls but they prefer to go to SPS because they claim that they are not satisfied with the answer given and they did not received the exact details. This means that the way of communication used did not help the students. Besides, the SPS university decided to improve their management by retrieving the feedback, comment and users view from the students by providing the feedback system or other alternatives such as by telephone, SMS, email and fax. Because of that, there is a problem occurred whereby unsynchronized of feedback in management was found. Various mode of technology in receiving of the feedback SPS has various ways of communication that is easy for the students to keep in contact such as phone calls to ask questions, email to SPS via [email  protected ]/* */ or they can either go to SPS office. However, students are not satisfied by the way of communication as it has many weaknesses especially by the way the information is delivered. For instance, if a student makes a call, he or she may not get the exact answer or solution wanted as the person who is responsible to pick up the phone is not there or the call is answered by another person from another unit. Meanwhile if they use email, students will not received any response in a short period. An access channel strategy will consider the various channels (methods of communication) currently open to our customers, their use, ways of improving for the future and possibilities for opening up new channels. It is important to begin by understanding why customers want, need, and even demand access to companies with whom they do business. A customers desire for contact, or access, with a company, can easily be summarized by the following four very basic information needs: Don’t waste time! Our writers will create an original "Project report organization" essay for you Create order The customer has a question and needs an answer in order to proceed, Where do I buy your product?, What is the price?. The customer wants the company to do something, Change my address, Send me a manual or Take my order for a new product. The customer has a problem with the product and needs assistance and guidance in resolving the issue, technical support and help desk. The customer is emotionally upset with the product, and wants to know that the company will set the situation straight, i.e. complaint resolution and anger diffusion. It will become evident that, whereas the number of different channels (also called customer touch points) open to the customer to reach the company have exploded, the reasons for customers contacting companies are still the same basic four listed above. By the way, all four customer needs can be rolled up into one word and that is accessibility. Unstructured and Scattered feedback of information The information received by the each department will be organized separately whereby each department will respond and solved the feedback submitted to them. The feedbacks are submitted from the different source and technology. So, the feedbacks received are not centralized and unsorted in appropriate place. Furthermore, the information is not sorted by their categories and become scattered. This situation contributes to the difficulties of data searching and the information is not reusable. Unavailability of one stop centre to receive and reply the feedback Currently, SPS did not provide one stop centre to manage the feedbacks from user. This will cause all the information and complaints or any inquiry from user can not be well managed as well as the user did not get the required responds from the organization. Realizing the facts that the feedback from users is very important in an organization, this research is an opportunity in overcome the problem faced in feedback management. By realization one stop centre for the user feedback, it will enable the responds is faster. Problem Statement In doing this study, there are important question which arise: What technology is usually using by the user in giving feedbacks and what is the most appropriate technology to use by an organization to achieve the level of user satisfaction? How the organization SPS UTM manage the received feedbacks from each department? How to develop a system which can improving the quality of service for an organization SPS UTM? Objectives The objectives of this project are: To identify the effective technology in feedback management for the targeted community. To study how SPS manage their feedback and solve it to achieve level of satisfaction student to receive information. To identify how the feedback can give value to organization and suggest one system to manage various ways in receiving information. Scope of the Project In order to achieve the of the project, the scope of the study is limited to the following: This project will be operated in SPS in Universiti Teknologi Malaysia (UTM). This project involves the SPS UTM staff and the UTM students. The Public Relationship Officer in each department will organize the feedbacks from users. Importance of The Project The research project will significantly come up with: The key point of this project is to find out the most suitable technology which enables users to give feedbacks efficiently. Besides, this project is to identify the best administration method in managing the feedback received. To determine how the efficient feedbacks helps the organization in improving the quality of services. Chapter Summary As summary, this chapter provides an introduction and overview about the project as whole. The problem background for conducting this project has been discussed. Problem statement, objectives and scopes of the project have clearly been mentioned. The goal of this project is to develop one model that effective to manage the feedback from customer. CHAPTER 2 LITERATURE REVIEW Introduction In this chapter the areas that are of interest to the study which will be covered are: The concept of CRM The concept of e-CRM Customer Satisfaction Feedback System Management Customer Relationship Management (CRM) Before we begin to examine the conceptual foundations of CRM, defining what is CRM is would be useful. The term Customer Relationship Management (CRM) gained widespread recognition in the late of 1990s. Both researchers and practitioners in academic area and the business field enthusiastically have shared their viewpoints and experiences in applying CRM (Anton, 1996). In less than a decade, Customer Relationship Management (CRM) has escalated into a topic of major importance. Although the term only came into use of a significant extent in the later part of 1990s, the principles on which it has been based have existed for much longer. However, its origins which involve building relationship of mutual value between suppliers and customers have existed since the start of commerce (Gronroos, 1994 and Gronroos, 1996). Customer Relationship Management (CRM) is built especially on the principles of relationship marketing; the formal study of which goes back 20 years (Berry, 1983). This emphasis on relationship, as opposed to transaction, is redefining how companies are interacting with their customers (Gummesson, 1999). Customer relationships have received considerable attention from both academicians and practitioners. The increasing emphasis of relationship marketing is based on the assumptions that building committed customer relationships results in greater satisfaction, loyalty, positive word of mouth, business referrals, references, and publicity. Intense competition for market share in todays market requires managers to attend o customer retention and hows of whys of a patron returning and continuing to repurchase (Pritchard and Howard, 1997). Customer relationship management (CRM) has attracted the expanded attention of practitioners and scholars. More and more companies are adopting customer-centric strategies, programs, tools, and technology for efficient and effective customer relationship management. They are realizing the need for in-depth and int egrated customer knowledge in order to build close cooperative and partnering relationships with their customers (Parvatiyar and Sheth,2001). Customer Relationship Management (CRM) is a broad term for managing business interactions with customers. Effective CRM is about acquiring, analyzing and sharing knowledge about and with your customers. (Dawn Julta, James Craig and Peter Bodorik,2001) In the marketing literature the terms customer relationship management and relationship marketing are used interchangeably. As Nevin (1995) points out, these terms have been used to reflect a variety of themes and perspectives. Some of these themes offer a narrow functional marketing perspective while others offer a perspective that is broad and somewhat paradigmatic in approach and orientation. A narrow perspective of customer relationship management is database marketing emphasizing the promotional aspects of marketing linked to database efforts (Bickert, 1992). Another narrow, yet rel evant, viewpoint is to consider CRM only as seeking customer retention by using a variety of after marketing tactics that lead to customer bonding or staying in touch with the customer after a sale is made (Vavra, 1992). Refer to Ja- Shen Chen the terms use in this concept on CRM is embodies the modern marketing paradigm of relationship management (RM) and leverange IT to acquire customers, understand and satisfy their needs and expectations and maintain their long-term relationships through retention programs, particularly those that build loyalty Important ingredients in building long-term customer relationships are effective communication trust, commitment between the relationship participants. Every interaction and communication between the relationship participants leads to a trail of transaction and non-transaction data. The integration of this data is very vital for any business in reducing transaction costs and providing differentiated products and services at lower pr ices (Wells et al., 1999). Defining of CRM According to Donelaicio (2008) customer relationship management means the start of a dialogue with a customer, which later on is converted into enterprises profit and finally it means enterprises survival in the competition. Thus CRM gets into the market as the system based on (implemented together with) information technologies frequently not evaluating advantages of direct communication of people. Defining CRM could be connected to its technological perspectives as an IS approach that enhance the capability of an organization to deal more effectively with its customers. Chen and Chin (2004) defined CRM as a methodology that heavily employs certain information technology such as database and internet to leverage the effectiveness of relationship marketing process. Defining CRM as a business philosophy is another approach that has occurred in the literature of CRM. Swift (2001) described CRM as an: enterprise approach to understanding and influencing customer behaviour through m eaningful communications in order to improve customer acquisition, customer retention, customer loyalty, and customer profitability. Component of CRM As many researchers agree on the main components of CRM which are business processes, technology, and people (Ali and Alshawi, 2002), this paper will consider a definition for CRM that is built around these components. Thus, CRM can be defined as A customer relationship management (CRM) systems is a combination of people, processes, and technology that seeks to provide understanding of a companys customer and to support a business strategy to build long-term, profitable relationship with customers (Shang and Feng Ko, 2006). Although researchers have developed different detentions for CRM, these definitions are closely related. There is a general acceptance among researchers of the categorization of CRM components. CRM consists of three major components: Technology, people, business culture and relationship, and Process (Ali and Alshawi, 2002). The contribution to each component varies according to the level of CRM implementation. Technology Technology refers to computing capabilities that allow a company to collect, organise, save, and use data about its customer. Technology is the enabler for CRM systems to achieve their objectives of collecting, classifying, and saving valuable data on customers. Integration technology allows organizations to develop better relationship with customers by providing a wider view of the customer behavior (Thompson et al., 2006). Thus, organizations are required to integrate IT to improve the capabilities of understanding customer behavior, develop predictive models, build effective communications with customers and respond to those customers with real time and accurate information (Chen and Popovich, 2003). For an organization to integrate IT, concepts such as data warehouse, software customization, process automation, help desk and call centers, and internet influence should be addressed (Mendoza et al. 2007). People Employs and customers are a key factor for successful CRM projects. CRM is built around customers to manage beneficial relationships through acquiring information on different aspects of customers. The main objective of CRM is to translate the customer information into customized products and services that meet the changing needs of customers in order to gain their loyalty. Nevertheless, a full commitment of the organizations staff and management is essential for an effective CRM implementation to best serve customers and satisfy their needs. Business process CRM is a business strategy that has its philosophical basis in relationship marketing (Chen and Popovich, 2003). CRM success requires a change of business processes towards customer centric approach. As such, all business processes that involve both direct and indirect interaction with customers should be analyzed and assessed (Mendoza et al. 2007). Although CRM has an organization-wide impact, process that has direct interaction with customers should be dealt with as a priority when integrating and automating business processes. According to (Mendoza et al. 2007) the main business processes that should be addressed in CRM implementation are: marketing, sales, and services Benefit of CRM CRM tools when properly implemented can bring a lot of tangible benefits as discussed in the earlier sections of this chapter. The benefits can be summarized as below (Tourniaire, 2003): Cost Savings Technology makes it easier to reach customers, to sell to them and to service them. CRM tools also produce cost savings by boosting employeesproductivity. Customer Satisfaction and Loyalty Good CRM tools make it easier for customers to do business with an organization through flexibility of self-service, ability to get what they need faster or receiving target information that is immediately useful. Highly satisfied customers tend to buy more, cost less to service, less price-sensitive and are happy to spread the word about the organization. Increased Profits Profits are the ultimate test and a consequence of both the cost savings and the increased customer loyalty as described above. CRM drives profitability in three ways (Moulineux, 2003): Extracting more money from each customer Using knowledge gained from customers to deliver value to them more cost effectively Pleasing customers sufficiently that they refer other customers to the organization Increased Internal Accountability By assigning and tracking tasks, the CRM tools makes it possible for everyone in the organization to follow the flow of requests, to analyze adherence to SLAs (service-level agreements) and to note any delays or errors. Employee Satisfaction Good tools are essential to promote employees satisfaction. They tend to stay and reduce costly turnover and are likely to be more productive. Better Business Intelligence Better business intelligence means that an organization can get to know its customers better so that it can adapt the products, marketing strategies and support levels accordingly. CRM tools with better built-in analytics can really take advantage and exploit customers data. Defining of CRM in higher education CRM is both business strategy and a set of discrete software tools and technologies, with the goal of reducing cost, increasing revenue, indentifying new opportunities and channels for expansion and improving customer value, satisfaction, profitability and retention. CRM focuses on automating and improving the institutional processes associated with managing customer relationships in the areas of recruitment, marketing, communication management, service and support (Grant and Anderson, 2002). Beside that they also said from perspective of the customer, a CRM business strategy allows interaction with the college or university from single entity that has a complete understanding of their unique status and from perspective of the college or university, the CRM business strategy provides a clear and complete picture of each individual and all the activities pertaining to the individual. Why Implement a Higher Education CRM Business Strategy Nowadays, each university has divided its administration work into departments and units. Faced with divisional boundaries, it is often very difficult for these different institutional functions to focus on their customers in a coordinated fashion (Grant and Anderson,2002). By having a platform for customer communication, CRM is the right solution to eliminate the organizational stovepipes that prevent proactive customer interaction. Beside that CRM application also designed to improve staff to interact with customer in this case is student. According to Grant and Anderson (2002) use of CRM applications can lead to improve customer responsiveness and a more comprehensive view of the entire crandle- to -grave customer life cycle. In addition, the university could manage the interaction between institution and its customers by using web based application, whereby it could replace the interaction between staff and customer across multiple channels. This is based on the opinion given by Grant and Anderson (2002) that CRM application track and manages interaction and transactions with various customers across multiple channels, including the Web. For institutions with high degree of personal, such as admissions recruiters or development officers, CRM can extend these channels to the Web by providing a framework for managing the interactions and transactions. Electronic Customer Relationships Management (e-CRM) According to Julta, Craig and Bodorik (2001), Electronic CRM or e-CRM is the customer relationship care component of e- Business. Customer care linkages in the value chain for B2C and B2B electronic commerce are critical elements for the evaluation of existing products. e- CRM extends to all of the stakeholders that create value for customer. Value for the customer may be lower prices, higher quality products and services, continuous stream of innovative new products and services, speedier responses, convenience and customization of products and services. Defining of e-CRM Refer thesis from Ihsan Jambak, consumers in every business sector are becoming increasingly intelligent about products and services, as well as prices. The Internet provides easy access to basic product information, price, product reviews, rating systems, and other data points that enable consumers to make more choices about products or services that informed. As a result, customers are more empowered than ever before. He also said that with an increasingly sophisticated customer base, most companies are challenged with the demands of a higher-level service across multiple access channels. To meet with it, companies have to retain consistency across all interaction channels, such as the Internet, email, telephone, Web, fax, and across all areas of company customer interact with including sales, service, marketing, and other fields Pan and Lee (2003). Components of e-CRM According to Roxanne and Jerry .etc (2002), successful e-CRM requires adherence to a stable and consistent strategy that focuses on the goals of maintaining customer loyalty and of using complaint handling data to solve problems and address issues raised by customers. The key e-CRM components to be discussed in this paper include: maximizing customer satisfaction/minimizing customer dissatisfaction increasing customer loyalty increasing product/service quality resolving customer complaints Key Component of e-CRM Maximizing/Minimizing Customer Satisfaction/ Dissatisfaction Customer satisfaction has been identified as a key component of e-CRM, the question of how to minimize online customer dissatisfaction has not been received much attention. As with any transaction, online customer satisfaction/dissatisfaction is largely determined by how much the customers expectations differ from the products or services actual performance what traditional marketers refer to as the degree of disparity resulting from a customers disconfirmation of expectations. Online customer dissatisfaction results from unmet expectations about a product, technology issue and/or Web assessment factors, which include information content, customized product information, convenient after sales support, privacy issues, fast and accurate delivery. Increasing Product/ Service quality A firms successful complaint management requires that a Quality Assurance (QA) department provides rapid feedback in order to improve a customers overall perception of product and service quality. Beside that, how online product or service quality is used to evaluate online businesses. For example, customers can use online feedback systems to share their evaluations of product/service quality, including online transactions. In its most simple form, these systems result in increased sales when product or service quality is reported as satisfactory or better, and decreased sales when customer complaints persist. Increasing Customer Loyalty E-loyalty has been receiving more attention recently, the internet is a potentially powerful tool for strengthening relationships between firms and their customers. According to Gardial and Clemons. Etc (1994) stated that establishing effective relationships results in greater customer loyalty and improved data on customer usage. Encouraged the use of complaints to improve communication channels between buyers and sellers in general, and as a specific means of turning dissatisfied customers into loyal repeat customers, Roxanne and Jerry .etc (2002). Resolving Customer Complaints Based on paper Tax, Brown and Chandrashekaran (1998) they state complaint management refers to the strategies used to resolve disputes and to improve ineffective products or services in order to establish a firms reliability in the eyes of customers. They also said that complaint data is a key component in the process of problem correction and increased performance. CRM Methodology Differention of CRM and e-CRM The concept of electronic Customer Relationship Management (e-CRM) is implemented to overcome this challenge. Practicing this concept provides the ability to capture, integrates, and distributes data gained at the organizations Web site throughout the enterprise. The key to successfully managing customer relationships lies in the ability to integrate existing CRM processes with e-CRM applications. Pan and Lee (2003) made a distinction between the terms CRM and e-CRM. CRM is an approach or business strategy providing seamless integration of every area of business that touches the customerà ¢Ã¢â€š ¬Ã¢â‚¬ namely marketing, sales, sales, customer service and field supportà ¢Ã¢â€š ¬Ã¢â‚¬  through integration of people, process, and technology. While, e-CRM expands the traditional CRM techniques by integrating technologies of new electronic channels, such as Web, wireless, and voice technologies, and combines them with e-business applications into the overall enterprise CRM strate gy. In other words, what the traditional CRM delivers can be considered only a fraction of an e-CRM solution. Customer Satisfaction Businesses monitor customer satisfaction in order to determine how to increase their customer base, customer loyalty, revenue, profits, market share and survival. Although greater profit is the primary driver, exemplary businesses focus on the customer and his/her experience with the organization. They work to make their customers happy and see customer satisfaction as the key to survival and profit. Customer satisfaction in turn hinges on the quality and effects of their experiences and the goods or services they receive. Refer to Mac and Peter (1989) stated customer satisfaction can be experienced in a variety of situations and connected to both goods and services. It is a highly personal assessment that is greatly affected by customer expectations. Satisfaction also is based on the customers experience of both contact with the organization (the moment of truth as it is called in business literature) and personal outcomes. Some researchers define a satisfied customer within th e private sector as one who receives significant added value to his/her bottom lineà ¢Ã¢â€š ¬Ã¢â‚¬ a definition that may apply just as well to public services. Customer satisfaction is a highly personal assessment that is greatly influenced by individual expectations. Some definitions are based on the observation that customer satisfaction or dissatisfaction results from either the confirmation or disconfirmation of individual expectations regarding a service or product. The Customer Feedback/ Complaint System Coping potential is the extent to which people anticipate the probable success of their coping effort, given option for coping (lazarus 1991). Companies can increase a consumers coping potential by instituting coping mechanisms which minimize the expected costs of complaining from consumers standpoint. In terms of increasing the consumers coping potential, online communication technology has done more than mercly adding a channel for complaint. Online communication technology has in fact altered the perceived balance of power between the individual consumer and the company. Beside that terms of increasing the consumers coping potential steams from the fact it is lean medium. Media differ in their ability to convey information (Bodensteiner ,1970). Refer Daft Lengel (1986) stated that oral and synchronous media (face to face and the telephone) are believed to be richer in carrying information than written and asynchronous media (email). This is based on : The medium ability to give immediate feedback The variety of communication cues The personalization of the medium The attainable language variety Based on criteria above, online communication as a written and asynchronous medium falls somewhere between the telephone and non-electronic written communications in terms richness. Therefore, it can be concluded that feedback system online is the best way to do feedback or complaint. Other than the criteria mention above, the criteria based on Tom (1996) stated the Citizens Charter Complaints Task Force has summarized these as follow: Complaints system should : Be easily accessible and well-publicized Be simple to understand and use Allow speedy handling, with established time limits for action and keep people informed of progress Ensure a full and fair investigation Respect peoples desire for confidentiality Address all the points issue and provide an effective response and appropriate redress Provide information to management so that services can be improved Comparison of feedback system The concept of service Service industry is the one sector of industry involves the provision of services to other businesses as well as to final consumers. Activities are mainly concerned with providing services rather than tangible objects for the benefit of the end users and/or other industries. It includes insurance banking and finance, provision of gas and electricity and water, health care, transport, communications, entertainment, retailing and wholesaling, and central and local government. (London Borough of Richmond upon Thames, 2005; the Geographical Association Fieldwork Code of Practice, 2006; WordNet). The services sector is now of central importance to advanced economies and customer service is the provision of service to customers before, during and after a purchase. Framework Customer Service Purpose of this Framework for Customer Service aimed at putting the customer at the heart of our services, understanding our customers and raising the levels of customer satisfaction across our service delivery areas and channels. Framework Objectives The aim of the Framework is to develop a joined-up, co-ordinate programme to deliver the following core themes: Customer Focus; developing a knowledge hub about our customers in order to transform service delivery and improve the customer experience. Providing information to allow our services to be sensitive to the diverse needs of our customers and aim for continual improvement, which will be reflected by our satisfaction ratings. Consistent Customer Experience; to provide a consistently branded customer experience, utilising a centralised information hub, investing in staff skills and developing and sharing customer-driven objectives with our partners. Customer Convenience; to provide integrated services through a choice of access channels Theme Objective to put in place Customer Focus use of knowledge and information management to ensure customer preferences and priorities are recorded. service assurance for our customers, i.e. getting it right first time by knowing and understanding customer requirements and trends. a full understanding of customer preferences, e.g. how they wish to contact us equality of access and opportunity Consistent Customer Experience branded services as part of the delivery of a consistent customer experience an on-going framework of dialogue with stakeholders to learn and improve performance Core staff training and monitoring of competencies an agreed set of common values and principles across partners shared service objectives with partners. joined up services to meet complex customer needs maximum resolution at first point of contact across all channels Customer Convenience easy access to information, advice and services regardless of access point. integrated telephone access to services via CHD a choice of access channels to suit our customer needs and preferences enabled self-service via the web new channels as appropriate and based on demand and cost-effectiveness e.g. text, more one-stop-shops etc. use of knowledge and information management to assist customer enquiries Customer feedback Customer feedback is data from customers about their perceptions and experiences as your customer. It is typically gathered either directly by companies or outsourced and gathered by market research firms. Feedback can take different forms and can cover a wide range of topics, but is often structured and gathered via surveys conducted by mail, phone, in person or over the web. It is typically focused on aspects of the customer experience believed to be most critical to customer satisfaction and loyalty (Stewart Nash). Customer Accessibility Customer care has become one of the major issues for many businesses, prompting many organisations around the world to define it as being made up of Courtesy, Accessibility, Responsiveness and Effectiveness. Customer accessibility is defined as the condition, opportunity, rights and the means of a customer in approaching or entering a facility or electronic system (Ahmad Zaki,2008). Customer accessibility is defined as the condition, opportunity, rights and the means of a customer in approaching or entering a facility or electronic system. Customer access to products, services and information can be both physical as well as virtual and there are many considerations for its implementation(Ahmad Zaki,2008). The level of customer accessibility depends on your companys technical infrastructure but, even more importantly, depends highly on the performance of your employees. These two factors both determine the level and degree of your customer contact and service, fuelling the eng ine of your customer accessibility (W.L.A Vos: WV consultancy). Refer to Kevin Toller (2005) said that Audit Commission has set criteria on achieving excellence in customer access. These relate to ensuring that citizens have choice, convenience and control in accessing services from the Council. The Commission have identified the following context for customer access: Services should be easy to access Services should be supported by technology that is appropriate to meet customer needs Council should respond to customer feedback and complaints to improve service quality and access to services Council should use partnership working with neighbouring Councils, organizations and businesses to continually improve access to services Council services should focus on the whole community Council services must ensure equality of access and take proper account of equality and diversity of all service users. In order to increase accessibility, organizations have spent considerable sums of money researching their customers needs. Need to know about customer want in context customer access like customer want to contact when it is convenient to them, easy methods of contact that suit them, a quick and correct response and a result. Besides that, organization also should know that what customer do not want in customer accessibility, example that customer do not want is to be kept waiting, to be passed from piller to post and to repeat what they have already told us. Technology Technology is an important tool that helps to support customer to access the information. Technology used to change from time to time and it depends on the customers requirement to contact with organization. Jon Anton said that The customer service call center has been the primary focus in the last ten years, but with the new channels of customer contact evolving, the call center is transforming into the companys access center for all customer interactions. It shows technology that we use now for customer access is based on the experienced of applying the technology from the past, which it (the technology) is already change and been used by other people nowadays. The Past According to Jon Anton the past, managing customer contacts has evolved logically through the following phases of channel availability: face-to-face customer contacts correspondence delivered by the Post Office the telephone with toll calls the telephone with toll-free calls facsimile transmission of correspondence e-mail correspondence the Internet and corporate Web sites The lessons that learn from the past, customers greatly value free and easy access to mission critical information. The addition of new channels does not replace existing channels of access to information. Customers prefer multiple touchpoints available at any time and for free. The Present Refer to Jon Anton, he said that the focus is moving from mostly telephone calls to all forms of customer access including e-mail, fax-mail, kiosk, and the Internet. That means , in this globalization era, technology has advanced and more a step forward. E-mail, fax-mail, kiosk the internet acts as a medium of customer access besides telephone calls. However, telephone calls still remain as a priority. The future The demand for easy access to information is mushrooming and at the same time technology solutions are rising up everywhere to accompany center managers to enhance their ability to handle the new layers of demand by information. For example the technologies for future is: Voice of Internet protocol (VOIP) This futuristic call center will enjoy the luxury of correct information provided directly by the customer, reduced talk times, shorter average speed to answer, and superior customer service by Jon Anton. Further advantages of VOIP are: the agent can see where on the Web site the customer has already been the agent views the same screen that the customer has on their desktop the agent can move his/her cursor on the customers screen for giving specific directions the agent can push additional pages of information directly to the customers desktop for discussion, education and selling. VOIP will drastically change the customer access center of the future. IVR and voice recognition According to Jon Anton, IVR is one technology interactive recordings that allow the customer to make selections to route them to the specific customer service representative who will most likely be able to provide them with the special information that they seek. While there has been much controversy over the automation of customer service the benefits clearly outweigh the drawbacks for both the customer and the provider. Recently, IVR technology has moved from just being a fancy answering machine to a full fledged voice recognition system, where the computer provides a very realistic conversation with the caller. Accessibility Channel Their needs, requirements and expectations too have risen due to international exposure and availability of information through various channels. This has made the task of satisfying the customer a formidable task. As explained by McKenna (1999) (Ahmad zaki,2008). Customers can become fickle minded at one moment and then well informed conservative buyers at the next instance. They are now more sensitive to the changing world around them and their preferences and mood rapidly changes with time, events and market attraction. Their needs, requirements and expectations too have risen due to international exposure and availability of information through various channels. This has made the task of satisfying the customer a formidable task (Ahmad Zaki, 2008). Customers around the world alike want convenient, efficient, multi-channel access to seamless services, integrated across programmers, departments and jurisdictions. At the same time, they want their service providers to be mor e transparent, accountable, courteous, and effective as well as able to respond immediately to whatever problems related to the service. According to Kevin Toller (2005) brief that many surveys show customer generally preferred method of communication is by telephone, however that preferred communication will depend upon the individual and service requirement at the time. There are many channels that are available, including: Face-to-face Post E-mail Internet SMS text messaging Automated kiosks Digital television Fax Multichannel Customer Contact Management According Paul and David 2004 the contact center infrastructures use various communications and application technologies, including customer contact management (CCM) and customer relationship management(CRM) technologies. In today multimedia world, customer contact can take place by phone, e-mail, fax, voicemail, text-chat and more. These various types of communication need a centralized component a contact manager to govern inbound and outbound contacts in the same way that call routers govern phone calls. The disparity of communications channels makes the CM task complex. Several factors can increase the time and cost of servicing a contact such as misrouting and rerouting contacts, the number of endpoint resources used in succession or used simultaneously and any repeated questions or data entry resulting when a contact passes from end point to end point. Moreover, the customer experience (affected by performance, transaction work flow, transaction results and so on) can v ary dramatically from one channel to another. Contact Management (CM) a component or system of components in a contact center that manages the inbound and outbound contacts on all channels. A CM can provide consistent management, scalability and extensibility to a large contact center operation spanning geographic locations or servicing multiple channels. Multichannel contact management without a contact manager (CM) it develops separate rules for each channel, involves complicated correlation of multiple logs, forces some customers to go through multiple contacts to accomplish a task, saturates some channels while others might be idle, relinquishes channel selection to the customer, might result in idle single channel CSR groups and locks contacts to a single channel. CSR is Customer service representative means a human who provides service to customers. Multichannel contact management with a contact manager enables rule development once for all channels, accurately report s activity on all channels, gives expedited service to customers, facilitates equal load sharing across channels, proactively directs contacts to the best destinations, keeps the CSR workforce busy at nonpeak times and uses multiple channels as needed. A CM leverages information sources, enables real-time visualization and provides end-to-end reporting. It can access information sources to learn about customers, business rules and the load on midpoint and endpoint resources. Examples of midpoint resources are e-mail servers, Web servers and ACDs. Endpoint resources include IVR, Web application servers and Wireless Application Protocol (WAP) servers. With such information, the CM can optimally prioritize and route contacts (collectively, these functions are sometimes called intelligent routing), significantly reducing the overall service time and number of end points with which a customer communicates. CM use information sources to enable real-time visualization of contact cent er activity, allowing customer service organizations to respond to spikes or system failures by adjusting business rules or resource configurations. CM enable end-to-end reporting of contact centers native business intelligence. Centrally tracking contacts creates an end-to-end picture of all customer activity regardless of channel, which is more accurate and efficient than the conventional approach of attempting to artificially correlate a telecommunications circuit report with multiple channel logs. It also overcomes the multiple logging that occurs when a contact navigates from end point to end point or when multiple channels are used simultaneously to satisfy a single contact. CHAPTER 3 RESEARCH METHODOLOGY Introduction This chapter illustrates the Research methodology followed in this research. As best practice methodology, models and techniques must be defines to fit the prototype that will be develop according to the result of the research. In this chapter the researcher will discuss data collection, project schedule and later on the requirements of hardware and software for the proposed prototype. Operational Framework To make sure that all project activities are well-organized, project methodology is needed to guide these activities to the right direction. However to gather all the information relevant to the study, the researcher have to build a methodology framework or operational framework to make sure that all the tasks of the project have been done correctly. Data Collection In the data collection, the task for the researcher is to collect all relevant data about the research topic. The sources of data that need to be collected are from the following sources : Online Research (Internet) Online research been conducted through the internet to get relevant information to the research topic. The materials the researcher got from the internet are books, journals, web pages and official document reviews. Internet can provide various types of research papers, books, journals and conference papers. Offline Research When doing a research, it is important to find out books, journals and also thesis about the research topic from the library- Perpustakaan Sultanah Zanariah, Universiti Teknologi Malaysia. These materials from the library would give additional information to understand deeply the topic. To conduct data collection, the following data collection methods will be used : Interview Questionnaire Project Schedule Project schedule will list down the project schedule including the project start date and end date also the activities that will be done to do the research according to the objectives of the project. The details of the project schedule are shown in gantt chart appendices. Hardware and Software requirement he requirements of hardware are shown below:- Computer Personal Computer Read Access Memory (RAM) Hard Disk Monitor Color Mouse Keyboard The requirements of software are shown below:- Microsoft Office MS Word and MS Project Adobe Photoshop for image editing purpose MatLab Software- for Statistics Chapter Summary This chapter talked about an overview of the project method. The researcher discussed in details the project operational framework which shows the overall project operation. The researcher also discussed the phases inside the operational framework and at the end of this chapter the hardware and software requirements were discussed. CHAPTER 4 INITIAL FINDINGS Introduction This chapter will focus on about project analysis and design that include a survey, feedback system , data model and user requirement analysis. It is also cover feedback system process and data Model about this project. Identify the current process SPS UTM and To Be process is important in developing this project. This chapter also identifiers the business objective, version and mission of Sekolah Pengajian Siswazah (SPS) Universiti Teknologi Malaysia. The points this chapter will discuss are: Organizational analysis Initial data collection- UTM feedback-current analysis, the outcome of the interview , Focus Group and Questionnaire. Data analysis-analysis with system already use At the end of this chapter a comprehensive summary will be given. Organizational analysis Before proceeding with any analysis, it is very important for the researcher to understand SPSs vision, mission, main functions and organizational structure. The organizational analysis also presents details of SPS and its customers expectations. The results are gathered from both the internal strategic interview and the customer survey in which they are summarized as below. As a result from the findings, a final assessment is presented to provide an overall picture of this section. Introduction to SPS Universiti Teknologi Malaysia (UTM), the largest engineering-based university located at the southern tip of Peninsular Malaysia. It is renowned for being at the forefront of engineering and technological knowledge and expertise. UTM has also established a reputation for innovative education and leading-edge research, with a vision to educating technologists and professionals towards the development of creative human capital and advanced technological innovations. This is in line with the aspirations of the country to be a fully-developed and knowledge-rich nation by the year 2020. UTM has more than 20 specialist institutes and research centers, in addition to academic faculties to service technological education and research needs of the university. There are more than 25,000 full-time undergraduate students at its main campus in Johor, more than 4,500 at its Kuala Lumpur campus, and more than 5,000 enrolled on distance learning programmers as part-time students. In addition, t here are more than 3,000 postgraduate students in various fields of specialization. Having produced more than 200,000 technical graduates and qualified professionals over the years, UTM has earned its place as Malaysias premier university in Engineering and Technology which inspires creativity and innovation. This project has chosen the administration in the School of Postgraduate Studies (SPS) department as the case study. SPS is one part of department in UTM. SPS promotes and advances outstanding achievement in graduate education at UTM. SPS also ensures quality and integrity of UTM graduate programmes. This entails that student are provide with academic training of the highest standard in research and other scholarly activities. Mission and Vision Mission SPS SPS mission is to provide leadership I ensuring excellence in graduate education and support for student success. The Role of SPS Support the mission of the university to became a world class centre of academic and technological excellence Formulate policies pertaining to the development of graduate studies Steer the postgraduate committee coordinate with academic faculties to develop and enhance the quality of graduate education. Maintain the integrity in graduate education practice across all departments and centre at UTM Cooperate with other departments of the university to ensure that facilities are available to meet both the academic and social needs of graduate students Facilitate staff and student training sessions on aspects of graduate education Innovate new initiatives in graduate education to face new challenges Initial Data Collection In this section, the researcher will talk about the how the data was collected according to the project operational framework. In the data collection stage, the researcher is going to use two methods which are interview and questionnaire. The researcher conducted interview on Center Teaching (CTL), UTM as a sample of the interview question is shown in appendix. Data Analysis This phase, data analysis, the researcher is going to analyze the data collected during the interview, questionnaire, focus group and study the given data during the explanation in the interview session. From this, the researcher will develop a one system to manage feedback management as a one stop center. Interview Summary An interview session had been done with Pn Nazlin whereby the researcher asked some relevant questions. The main objectives of the interview is to know the current medium used by the students in order to get feedback from SPS, students common problem and how SPS manage the feedback and respond to students. On the other hand, the researcher also gathered the requirements needed in developing a new system. Pn Nazlin is the person in charge for students intake. From the interview, the researcher had been informed that SPS does manage complaint and enquiries from students and the enquiries do not necessarily for utm students but also for the public that needed the information regarding UTM. Most of the enquiries were from foreigner students but it does not mean that local students do not have any problem. It was just because the local students have less problems than the foreigner students. Pn Nazlin told that a student can make a feedback by using few mediums provided namely pho ne calls email ([email  protected]/* */) or go to SPS office and SPS will respond to them by email or phone calls. As of today, SPS still do not have any feedback system that could receive all the comment, opinion, complaint or enquiry in one platform. Other than that, the feedback made also not being recorded. Students normally enquire about the offer letter produced by SPS. Lastly, Pn Nazlin gave a few suggestions in developing the system. Questionnaire summary This research utilized quantitative research methodology. The method chosen for this project is questionnaire. The reason questionnaire will use to collect information in this project, questionnaire was distribute to all foreigner student because they always have with SPS. The analysis and discussion are based on the information in the questionnaire. A set of questionnaire containing questions which includes open-ended question and closed-ended question. Open-ended question except the respondents to give opinions, ideas, suggestions or comments, but for closed-ended question require the respondents to provide opinions, ideas or comments based on the options provided in the same questionnaires. For example; yes/no, scale, listing, ranking and category. To ensure that the data collected were suitable for the specific research questions in this project, a questionnaire will construct to collect the required data. The questionnaire measures the staff and student enthusiasm towards feed back management. A set questionnaire has been distributed to 20 foreigner students from different faculties such as FKM, FKE and others. Analysis from the questionnaire, it shows that 78 percent said that the feedback that made are for enquiries, while 14 percent placed complaint and another 7 percent gave some opinion. The diagram is shown as follows: Furthermore, the analysis shown that the best medium for student to communicate with the SPS is go to SPS Office which shows 29 percent, while medium to communicate by using phone and fax is 20 percent each. Other mediums which are web and email are getting the same percentage which is15 percents. The diagram shown as follows: Chapter Summary This chapter is explain about current process and proposed project. In the early stage, organization goal, mission and vision need to identify. Then, do a simple analysis about current process and identify the weakness. In this chapter, design system architecture of this project is including. Finally, a new process model that will be proposed that can overcame the identified weakness. CHAPTER 5 DISCUSSION AND CONCLUSION Introduction In this chapter, the discussion and conclusion of the project will be discussed. The main purpose of this project is to analyze the technology issue that use to customer access the feedback management in UTM, and find out a solution for managing existing feedback from various channels in UTM. During this chapter, some main points will be discussed are : Achievements Constraints Challenges Aspirations Achievements After collecting data from different sources, the concept of feedback management issue in organizations and technology that use has been identified. The list below will show main achievements of this project : Finding out the basic concept of technology. Feedback management issues in organizations specially Universities. Identifying the current status of feedback management and the system already use that manage feedback in CTL,UTM. The analysis of interview conducted at Center Teaching and Learning Finding out the system that use to manage feedback in UTM, especially in CTL,UTM Constraints and Challenges During the doing of the first part of the project, several obstacles and challenges faced by the author. Although these challenges directly affect the performance of the project progress but it did not affect the author enthusiasm to complete the project according to the time given. The constraints and challenges that the author faced during the project are listed below : It took time to identify the problem and understanding the project. Insufficient time given to complete the report and prepare for the presentation as the author is committed to other prior commitment such as attending classes. There are a lot of literatures that focus on different aspect and issue that somehow confused the author on selecting the most relevant to the project. The other challenging thing is that choosing appropriate model for managing technology and feedback management. Aspiration Below are the authors hopes and expectations for this project: All the project objectives that have been highlighted in the introduction chapter will be successfully achieved. The proposed one model to manage various ways in receiving information. To find out the most suitable technology which enables users to give feedbacks efficiently especially to UTM Chapter Summary As conclusion, this chapter has presents the overall discussion of the research and all activities that should be completed in Project 2 have been discussed. It also have been discussed the achievements of initial findings, some of the constraints and challenges that were met during the implementation of the research. Finally, the expected achievements at the end of project II were discussed.

College Level Research Paper Tips

<h1> College Level Research Paper Tips</h1> <p>The numerous years they've spent composing school papers for understudies enable them with to flexibly astonishing papers. You could be contemplating why understudies would choose to buy school papers online when they can do it without anyone else. At school level, the understudies don't have adequate information when it has to do with composing an exploration paper. Understudies are anticipated to convey premium quality research papers that satisfy severe necessity as to substance and structure. </p> <p>If you think composing of an examination paper is just about get-together applicable materials and duplicate gluing then in another report, you're mixed up. An exploration paper is a serious huge sort of scholarly composition. The more you completely handle the less difficult it's for you to make a flourishing exploration paper. In this way, most importantly, a school look into paper must be educational. < ;/p> <p>Without respect to the character of your examination, in case you're composing a paper a framework can push you to sort out your musings, however likewise go about as the layout for your entire paper. Discovering how to form an exhaustive diagram for an exploration paper is an increasingly detailed practice. Finishing a MLA framework will ensure your exploration paper design is exact. Making an extended diagram can help structure your musings, especially for longer papers. </p> <p>Our essayists can compose any sort of research as per the guidelines of the understudies. On the off chance that you need more information, you can search for extra information. Following that, you won't be exhausted while doing the exploration since you're ensured to find something new and you're going to savor the experience of the creative cycle. </p> <p>Research work in school can be adaptable especially when the teacher permits you to choose a theme without anyone else. After introductory research, the understudy ought to make a theory explanation to comprehend what explicit zone they'll dive into. Additionally, the understudies ought to likewise think about the efficient procedure that is utilized while composing an exploration paper. An understudy who's alloted to form an examination paper should be clear concerning the ideas about the scholastic control for which he's composing an exploration paper. </p> <p>Without a reasonable substance, extraordinary research paper subjects won't bode well. In the event that the subject of your research project is simple and recognizable to you, the act of composing shouldn't be troublesome. Choosing a topography investigate paper theme may likewise be a battle for some youthful people. The subject of your paper and the chose writing should be contiguous. </p> <p& gt;The consequences of a buys paper on the web can exhibit the significance of depending on specialists for such assistance. It's not possible for anyone to compose their absolute first draft superbly. </p> <p>Then build up who will end up being your intended interest group and make the substance of the paper pertinent to them. Magnificent research paper subjects for articles and different kinds of sytheses show up in various assets. The most significant issue is to offer a completely clear definition. In case of a lengthier task, it is a test to envision a fruitful creative cycle without any hindrances in the occasion the blueprint is absent. </p> <h2> Choosing College Level Research Paper Is Simple </h2> <p>In reality, the key point of insurgency in innovation is to help in improving our personal satisfaction at work, home, and anyplace else. To mitigate such raised degrees of weight, it's a smart thought to put in a request for a few or all your school papers to be composed for you. On the off chance that you settle on something outside your scope of intrigue, you may end up falling asleep and experience issues completing the undertaking, which is certai nly not an extraordinary impression to make at school. At the point when you start school, sooner or later, you're probably going to need to form a hard core examine paper. </p> <h2> Rumors, Lies and College Level Research Paper </h2> <p>The Federal Reserve had a gigantic impact in the Great Depression. Composing an exploration paper is a battle for those understudies without taking any help from the experts. Understudies' obligations continue expanding and it's not helpful to continually expect them to purchase something as an approach to get ready for their tests. Research papers are attempting, however what's more they have the ability to be fairly fulfilling. </p>

College Persuasive Essay Writing - Techniques To Make You a Better Essay Writer

<h1>College Persuasive Essay Writing - Techniques To Make You a Better Essay Writer</h1><p>College powerful paper composing is a workmanship. It is an approach to convince somebody to hear you out, or consider what you need to say.</p><p></p><p>The objective of composing a powerful exposition is to convince others to see your perspective. You need to cause them to react by intuition and feeling a similar path as you do. This isn't in every case simple to do.</p><p></p><p>This is on the grounds that individuals will be people. So despite the fact that they may feel something very similar, they will have various responses to circumstances. You can't constrain anybody to figure a similar way you do or accept indistinguishable things from you do.</p><p></p><p>The uplifting news is that you can get around this with influential exposition composing. There are such a large number of tips and deceives t o composing convincing papers. One stunt that isn't frequently utilized is by and large immediate. In the event that you are stating something like 'Since I feel you are right', at that point it seems like you are attempting to influence them with a sincere belief, instead of a fact.</p><p></p><p>In certainty, most convincing papers will be roundabout. This implies they will initially set up the realities and afterward make an individual intrigue. You must be inconspicuous and center around how you are relating the realities to what you are attempting to achieve.</p><p></p><p>Another procedure for influential exposition composing is coming to your meaningful conclusion by utilizing hues, visuals, and sounds. Numerous school enticing articles use pictures, video cuts, or even words to help persuade the reader.</p><p></p><p>If you need to compose a powerful paper, it is imperative to realize how to sort out your m usings. You need to ensure your considerations stream smoothly.</p><p></p><p>These are only a couple of methods to kick you off on the way to composing an enticing paper. Attempt to recall this essential principle.</p>

Essay Topics For International Relations

Essay Topics For International RelationsThere are many essay topics for international relations that you can use in college or in a graduate school to demonstrate your knowledge of the subject. One of the topics I teach is called: 'American Foreign Policy in the 21st Century.' The topic focuses on the political, economic, and social impact of American foreign policy on global affairs.This article will discuss some of the other area essay topics for international relations that you can use to prepare for higher education. One of these is called 'The Cause of Social Conflict in Modern Times.' This topic will help you develop an understanding of the causes and consequences of social conflict in modern society. You may also want to write a project using this topic if you are concerned about the implications of social media for the future of social issues in society.You may also want to write a project where you look at how certain social issues are influenced by economic factors. One exa mple of this would be a project about how state-sponsored violence affects societal norms in developed countries. Another topic for international relations is 'Intellectual Property Rights and Conflict in the Internet Age.'One topic is often asked in September, which is 'The Impact of War on Business Culture.' An area of research question that you can ask in September will likely be about the relationship between war and business. You should also consider using this topic in an assignment where you are asked to look at international conflicts, peace efforts, etc. You may also use this topic in your writing if you are writing about the state of war in the United States, in terms of its impact on the way business is conducted in the country.Another one that you may need to focus on is 'Are You a Luddite?' You can do this if you are looking at the effect of technology on work practices and on the way people work in modern society. It may also be asked of students who are in grad school . You may also want to use this in an English composition class.For people who may be interested in working in the international arena, there is another great topic to consider, which is 'Global Justice and International Politics.' This is an area of research that will allow you to see how different social, political, and economic forces affect the way in which international law is applied. You may also consider looking at the current political situation in Israel and the Palestinian territories. This will help you understand the conflict over the status of Jerusalem, the West Bank, and Gaza.The essay topics for international relations will allow you to explore some of the issues that may be important to you. You can do research into the history of specific areas of interest to you, or you can simply choose to write about the ways in which there is a connection between the world at large and the world of today. Either way, you will learn a lot about the way in which world politics a nd culture are connected, so it is important that you gain a solid understanding of the world of today.

Compare And Contrast Jason And Medea - 1148 Words

Abrahamsen, Laura. â€Å"Roman Marriage Law and the Conflict of Senecas Medea.† Quaderni Urbinati di Cultura Classica, vol. 62, no. 2, 1999, pp. 107–121. JSTOR, www.jstor.org/stable/20546591. Accessed 12 Sept. 2017. This article explores the laws of marriage in Roman culture. While both Euripides and Seneca hold two of the most acclaimed versions, Laura Abrahamsen describes how Seneca’s version may be best suited in representing a Roman retelling of the legend and how the traditional social constructs may have added to a negative perception of Medea. Ackah, Kofi. â€Å"Euripides’ Medea and Jason: A Study in the Social Power of Love.† Phronimon, vol. 18, 2017, pp. 31–43., upjournals.co.za/index.php/Phronimon/index. Accessed 12 Sept. 2017. Kofi†¦show more content†¦The article acknowledges the extent of time that Euripides devotes to the complexities of the feminine mind, while also defending the argument that Medea receives little sympathy in the end in comparison to Jason. Lloyd, Charles. â€Å"The Polis in Medea: Urban Attitudes and Euripides Characterization in Medea 214-224.† Classical World, vol. 99, no. 2, 2006, pp. 115–130. JSTOR, www.jstor.org/stable/4353029. Accessed 13 Sept. 2017. Charles Lloyd investigates the characterization of Medea, such as her language and sequence of events, to prove how Euripides paints her as sophisticated due to her foreignness. However, he also proves that Medea is suppressed by listing ways in which she tried to change her perception by imitating male Greek culture. This article will provide a counterargument for the patriarchy I intend to illustrate within the text The character Medea continues to stun and unsettle audiences as she depicts the fury that results from infidelity within marriages. This complex play of a Greek husband, Jason, and his wife Medea, who responds to her husband’s disloyalty of joining with another wife by killing their two sons, and his new royal bride, depicts a rather wicked and irrational side of the female protagonist. Coupled with the use of her witch-like powers to complete the murders, Medea is prevented fromShow MoreRelatedComparing the Characters of Lysitrata, Penelope, and Medea Essay724 Words   |  3 PagesThe purpose of the paper is to compare and contrast the characters of Penelope in the epic, The Odyssey, Lysistrata in the comedy, Lysistrata, and Medea in the tragedy, Medea. The writer will first give a brief synopsis of each character, followed by a comparison and climaxing with the contrast. Penelope, a loyal, faithful and patient wife is faced with suitors pressuring her daily to remarry. She uses her wit and cleverness to hold them off. 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Marketing Planning Evaluating Health Impacts

Question: Discuss about the Marketing Planning for Evaluating Health Impacts. Answer: Introduction: The international business in the fast food market incredibly requires product standardisation and adaptation process, due to the significant market competitiveness. In the words of Abascal et al. (2009), the product adaptation strategies are considered as the most influential aspect for the multinational fast food corporations. However, the recent theory says that the product standardisation improves the overall organisational performance, while, the fact is not true for all the cases. As a consequence, the standardisation and adaptation both are prioritised while managing the international fast food business. The contemporary MNCs operating in the global fast food industry strives to incorporate ingredients of both the approaches to managing long-term sustainability. Considering the fact, the question 4 evaluates the overseas performance of Jollibee Food Corporation (JFC). Also, the extent the rim can transfer its core competencies have also been critically assessed in the current study. A particular focus has been made analysing whether the firm requires modification of the customer-driven strategies to suit the foreign environments or not. The overall analysis has been done linking with the theoretical models and past literature. JFCs overseas performances: After experiencing business success in its nation, the firm JFC turned its business overseas. At the initial stage, the brand started targeting the Filipino populated regions in the international market to create the brand awareness. The operation in Hong Kong, Saipan and Guam, Vietnam, Brunet, Indonesia, Dubai and Kuwait had generated a remarkable business profit in its initial business process. Later on, the brand had entered the USA fast food market in the FY 1998 and targeted 2 million Filipino immigrants. The food quality and tastes have satisfied the customers, and the brand popularity increased. Dishes like fried chicken and Peach Mango Pie has been liked by the American customers as well. In this context, Abascal et al. (2009) stated that the reason behind the success in overseas business is that the firm tried to develop the JFC brands in regions where the supply chain can critically support the mass of stores in the selected international areas. Eventually, the company adop ted franchise mode in the US and gradually purchased a majority interest in Tokyo Teriyaki House, a Japanese restaurant located in California. The restaurant renamed as Tomis Teriyaki House. The location of JFC Group stores by brand has been given in the Appendix, Exhibit 1, which shows the success factor of JFCs international business expansion. After expanding three store networks in Vietnam in the FY 2004, the firm again signed an agreement to purchase almost 85% ownership of Yonghe King Chain. The innovation and quality customer services have enabled the company opening 12 more Yonghe King Brands within the third quarter of 2004. Most importantly, the sales volume had increased by 6% in the same year (www.jollibee.com.ph, 2016). However, in the same year, the brand closed almost 13 stores in its foreign locations, including Dubai, the USA and Hong Kong (www.jollibee.com.ph, 2016). Fitzpatrick et al. (2015) stated that although the brand concept is good, it fails to meet the international challenges in the context of changing customer preferences towards the fast food market. The rapid sales growth was used to come from the Philippine branches, while, the number of Chinese stores remained same and a few sales growth had been experienced by the firm. Although the internal expansion approach was satisfactory the overall performance has been found average, which still requires a lot of work to improve and manage brand sustainability. Evaluation of transferring the core competency to its overseas operation: The international operation of JFC Group includes the transfer of core competencies like to offer unique products as preferred by the Philippine groups. In the words of Gemina et al. (2013), the operational effectiveness and the deep organisational structure had enabled the firm offering tailor made the menu to the customers. This strategy has helped the brand reaching more international customers across its overall operations. On the other hand, hiring potential manpower is also considered as another core competency of the firm Jollibee. The core competency included a clear focus on meeting operational efficacy by utilizing productive resources. However, Jafari Momtaz et al. (2013) pointed out that the lack of core competency likes product diversification obscured the fact that each year some of the stores were closed. It was either due to the underperformance or because of being replaced by the larger stores in better business locations (www.jollibee.com.ph, 2016). Therefore, the lack of operational and brand management activity were the main reasons due to the failure of running all stores successfully. However, Gk (2009) stated that the customer support activity was one of the core competencies of the firm, which executed the corporate programs in a renewed enthusiasm and the greater commitment from the managers and the employees. The marketing and brand promotion activity is also found attractive enough to maintain sufficient brand value to its customers. Analysis regarding the need of modifying the consumer driven strategies to suit the foreign market: The current market competitiveness of the brand JFC can be analysed using the Porters five forces model. Eventually, an inference can be drawn to identify whether there is any need to alter the consumer driven strategies or not. Porters five forces model: Rivalry among the existing industry players: The rivalry competitiveness is higher for the current firm, as every year one or more new brand is replacing the stores of JFC Group (Wasowicz-Kirylo and Stysko-Kunkowska, 2011). The competitors like KFC, McDonalds and AW create a healthy rivalry among the other fast food providers as well. Supporting to this fact, Johnson and Weinstein (2012) stated that the brands like KFC, McDonalds are consistently providing more choices that range from the chicken to burger and snacks consists of both veg and non-veg items. On the contrary, the lack of product diversification or failure to meet actual customer demand also imposes higher sustainability issue to the JFC Group(www.jollibee.com.ph, 2016). The majority of the competitors of JFC is either equal or more than the size, power and growth in the fast food industry. Threats from the substitute products: The threat from the replacement products is also higher for the firm JFC Group. Since the brand concentrates mostly on the Philippine type of goods, the newly launched beverage or fast food products can lower down the overall brand identity (Kelaher et al. 2010). The 24-hour service of the other fast food brand can also be considered as a potential threat from the substitute facilities for the firm. Threat of new entrants: The market attractiveness of the fast food retailing is increasing gradually. In the words of Kim and Wemmerlv (2015), due to the low switching cost and the lack of product differentiation, the new entrants quickly penetrate into the fast food market. Therefore, the brand JFC Group can also experience an intense competition from the new fast food competitors. Also, the JFC Group also faces significant competition from the competitors like Carls Junior and Wendys, in the Malaysian market. Bargaining power of suppliers: The bargaining power of the JFCs suppliers is lower as compared to the rivals. Also, LindiÄ  and Marques da Silva, (2011) stated that the quality of the final product offered to the customers is largely dependent on the quality of the raw materials received from the suppliers. Supporting to this fact, Wasowicz-Kirylo and Stysko-Kunkowska (2011) stated that the potential power in the US and Australian fast food market is comparatively lower, due to the existence of standardised inputs and low switching cost. Bargaining power of buyers: The bargaining power of the buyers is significantly higher for the firm. The customers of the current operating regions of FC Group demand greater quality product along with the delivery flexibility and terms of payment. The lower switching cost instigates the customer to shift into the brand like McDonalds, KFC, Burger King, etc. Also, the JFC Group fails to meet the changing fast food demand of the customers (Wasowicz-Kirylo and Stysko-Kunkowska, 2011). At the same time, the target market penetration has become a crucial task for the brand, due to the lack of product innovativeness. Hence, there is a greater chance of losing the existing customer base by the current brand JFC Group. Analysis: The overall analysis indicates that JFC Group needs to modify the consumer driven strategies to suit the foreign market. It can be done by managing strategic fit within its operational activities. Eventually, the unique selling proposition can be improved, and the brand can meet its sustainable competitiveness in the international business market. A Directional Policy model can be employed to improve the strategic market growth of the firm JFC Group. Modification of consumer driven policies by employing directional policy matrix: Table 1: Directional Policy matrix (Source: Created by author) Analysis: The above table indicates that the firm JFC group has given lesser concentration on the burger, pizza and other fast food item. However, the significant focus has been made on the chicken items and spaghetti, where the cost involved is also higher. While expanding the business into the international platform, the firm needs to move away from offering traditional Filipino meals and the stagnant foods that are already being provided by the existing players (Kelaher et al. 2010). Supporting to this fact, Zirfas (2013) stated that the fast food marketers need to prioritise more on the small investment and offering good quality unique products to the customers. Although the food products provided by JFC Group have created successful brand awareness in the home market, it failed to generate customer attraction in the international business market. Along with the offerings of chicken, jolly hot dog and French fries, the firm also needs to focus more on the burger and other pizza items as well. This strategy could help the brand maintaining diversified food offerings to the customers. The consumer-driven approach could be better suited for the current brand in the foreign market. Finally, even if the name becomes much less Philippine in nature, the food innovation and quality of the product offerings need to be modified to make the business strategy a customer centric one. It could help the brand equally competing with the new entrants, and the brand could safeguard the closure of the retail, fast food branches across the global operation. Business strength Weight JFC Group Raw Adjusted Asset and manpower 0.2 6 1.2 Sales growth 0.3 7 2.1 Market share 0.1 6 0.6 Products and technical specification 0.3 6 1.8 Reputation 0.1 6 0.6 Market attractiveness Weight JFC Group Raw Adjusted Market size 0.1 6 0.6 Market stability 0.4 7 2.8 Market growth 0.3. 6 1.8 Competition 0.2 6 1.2 As the brand has sufficient manpower the contribution made by the employees are found greater. Eventually, the sales growth and technical specification have been found higher. Thus, the competitive pricing and moderate brand reputation can be considered a potential element to maintain the overall brand sustainability of JFC group. Conclusion: The overall study indicates that brand innovation and employment of customer-centric business strategy is required to maintain sufficient brand competitiveness. Although the franchise business model has given adequate growth and success in the Philippine business market, the lack of diversification led to the closure of the stores also. Thus, to manage the future challenges, the brand needs to ensure the cost structure, especially in the support groups. This could help the brand sustaining a positive growth in the same-store sales value. The custom-centric value generation features can also be incorporated into the operational model to win significant foreign operations. Eventually, the brand could actually become a world class business. References: Abascal, E., Garca Lautre, I. and Mallor, F. (2009) Tracking customer portfolio composition: A factor analysis approach, Applied Stochastic Models in Business and Industry, 26(5), pp. 535550. Corporation, J.F. (2016) Jollibee foods corporation. Available at: https://www.jollibee.com.ph/ (Accessed: 24 August 2016). Fitzpatrick, B.D., Nguyen, Q.Q.A. and Cayan, Z. (2015) An upgrade to competitive corporate analysis: Creation of A personal finance platform to strengthen porters Five competitive forces model in utilizing, Journal of Business Economics Research (JBER), 13(1), p. 54. Gemina, D., Andari, T.T. and Kusuma, I.C. (2013) Consumer behavior on the choice of typical regional food products based on external and internal factors, perception, attitude and consumer preference,International Journal on Advanced Science, Engineering and Information Technology, 3(2), p. 138 Gk, O. (2009) Linking account portfolio management to customer information: Using customer satisfaction metrics for portfolio analysis, Industrial Marketing Management, 38(4), pp. 433439. Jafari Momtaz, N., Alizadeh, S. and Sharif Vaghefi, M. (2013) A new model for assessment fast food customer behavior case study, British Food Journal, 115(4), pp. 601613. Johnson, W.C. and Weinstein, A. (2012)Superior customer value in the new economy: Concepts and cases, Second edition. 2nd edn. Boca Raton, FL: Taylor Francis Kelaher, M., Warr, D.J. and Tacticos, T. (2010) Evaluating health impacts: Results from the neighbourhood renewal stratgey in Victoria, Australia, Health Place, 16(5), pp. 861867. Kim, Y.H. and Wemmerlv, U. (2015) Does a suppliers operational competence translate into financial performance? An empirical analysis of supplier-customer relationships, Decision Sciences, 46(1), pp. 101134 LindiÄ , J. and Marques da Silva, C. (2011) Value proposition as a catalyst for a customer focused innovation, Management Decision, 49(10), pp. 16941708. Wasowicz-Kirylo, G. and Stysko-Kunkowska, M. (2011) Attributes of nutritional information Labelling that determine attractiveness of labels and correctness of inferences made about food Healthfulness, Procedia - Social and Behavioral Sciences, 30, pp. 722728. Zirfas, J. (2013) Fast food and fun, Paragrana, 22(1), pp. 2026